Embassy Suites Philadelphia, Philadelphia, Complain

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Rank

15th

Out of 177

Embassy Suites Philadelphia	Average Price: $239 Check Rates

Hotel Class:

1776 Benjamin Franklin ParkWay

Philadelphia, 19103 View map

3-Star Hotel Rank: 6 of 57
Average review rating: 3.77

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (30) , MyTravelGuide (101) , Travelocity (3) , TripAdvisor (392) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 16 comments.

The following words were used in comments with Complain:
cost (2) couple (2) elevator (2) exceptional (2) hard (3) noise (2) not (2) park (2) personable (2) valet (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. complained this morning and manager gave us some of our Hilton points back.

"Old run down hotel with "not my problem" staff attitude " Read full review on TripAdvisor 2/19/2012 Vote

2. Other than the slow elevator waits, we really don't have anything to complain about (except the valet costs of course).

"A Great Weekender Stay " Read full review on TripAdvisor 1/17/2012 Vote

3. A lot of folks complained about the parking fees and I have to agree that it's pretty high, $44.

"Embassy Suites was very nice! " Read full review on TripAdvisor 10/19/2011 Vote

4. Average at best but I wont complain because it was included.

"Okay hotel but nice location " Read full review on TripAdvisor 10/3/2011 Vote

5. We had a couple of draft beers and a few rum and cokes and since it is included in the cost of the room, who can complain? Just make sure to bring a couple of dollars to tip the bartenders, those guys work hard and are busy the entire time.

"Great value for families " Read full review on TripAdvisor 9/17/2011 Vote

6. It's a bit chaotic, and the food is just okay, but it's free, so it's hard to complain too much.

"Convenient, spacious and good value, but average hotel " Read full review on TripAdvisor 4/24/2011 Vote

7. Grumpy parents complaining about elevator waits, and a super long wait for the car with valet parking.

"Don't get the free breakfast! " Read full review on TripAdvisor 4/21/2011 Vote

8. When we complained, the manger was unapologetic and told us that although it 'appeared' to be blood, he did not believe it was.

"STAINED COVERS, BED BUGS & POOR SERVICE " Read full review on TripAdvisor 8/24/2010 Vote

9. I couldn't find anything to complain about no matter how hard I might try.

"Five stars all the way all four star or less prices " Read full review on TripAdvisor 5/13/2010 Vote

10. I don't know why some people are complaining.

"Good deal, great service " Read full review on YahooTravel 11/2/2009 Vote