Hilton Miami, Miami, Rude - Hotel Features

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Rank

34th

Out of 468

Hilton Miami	Average Price: $126 Check Rates

Hotel Class:

5101 Blue Lagoon Drive

Miami, 33126 View map

4-Star Hotel Rank: 12 of 58
Average review rating: 3.56

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (114) , MyTravelGuide (262) , Travelocity (7) , TripAdvisor (404) , YahooTravel (37)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 24 comments.

The following words were used in comments with Rude:
$ (3) bags (2) breakfast (2) desk (8) friendly (2) horrible (2) hotel (9) never (2) night (3) old (2) problem (2) reception (3) room (3) service (3) staff (8) terrible (2) well (2)

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1. The people at the front desk and guest services were either uninformed or rude.

"Some good, some bad " Read full review on TripAdvisor 3/17/2012 Vote

2. The attitude of the desk staff spoiled it though - unhelpful, arrogant and rude.

"Holiday August 2011 " Read full review on TripAdvisor 1/8/2012 Vote

3. I fell asleep and was rudely awakened by what seemed to be a loud ghetto crowd in the hallway.

"This Hilton is HORRIBLE " Read full review on TripAdvisor 6/7/2011 Vote

4. We didn't find any problems with rude staff as others have written here, but I do want to warn about a pizza place, which had slipped a menu under our room door.

"Not bad, but don't order pizza from outside " Read full review on TripAdvisor 12/19/2010 Vote

5. Breakfast worse than Macdonalds (steamed bacon) what's that about ?Desk staff rude then rude again and to top it off rude some more.

"VERY VERY VERY VERY POOR SERVICE " Read full review on TripAdvisor 12/5/2010 Vote

6. They were very rude to her as well.

"Worst Customer service ever!!! " Read full review on TripAdvisor 7/30/2009 Vote

7. Even after paying $20 extra a night at the hilton over the other suites hotel the rate was still $30 a night cheaper, and the hilton is a full service hotel, Just beware you will get stung with $10 a night for parking ('swings and roundabouts') at the HiltonAbout the hotel staff, and reports of rudeness on earlier reviews, We made a few front desk queries and used the reataurant one morning for breakfast, everyone was very pleasnt and helpful, The security guys at the hotel entrance were also very friendly.

"Stay Here, Very Pleasant " Read full review on TripAdvisor 10/28/2008 Vote

8. Hotel staff rude.

"old needs major renovations " Read full review on TripAdvisor 10/8/2008 Vote

9. rude staff at front desk.

"Awful " Read full review on Travelocity 5/1/2008 Vote

10. With this being a day room, we went to the hotel to check in at around 09:45 (we were told that we could check in at 10:00) the reception staff were very rude to us and told us we couldn`t check in till 11:00, what is the point of having a DAY room then? They then changed there minds and said we could check in at 10:30, still being rude and never once apologising for the fact that they had given us the wrong time.

"Horific in all respects " Read full review on TripAdvisor 3/10/2008 Vote