Custom Hotel Los Angeles, Los Angeles, Rude

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Rank

29th

Out of 700

Custom Hotel Los Angeles	Average Price: $114 Check Rates

Hotel Class:

8639 Lincoln Boulevard

Los Angeles, 90045 View map

3-Star Hotel Rank: 12 of 84
Average review rating: 3.49

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (29) , MyTravelGuide (33) , Travelocity (4) , TripAdvisor (373)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 22 comments.

The following words were used in comments with Rude:
$ (2) arrival (3) breakfast (2) cab (2) desk (5) extremely (2) good (2) helpful (2) hotel (3) management (4) need (2) night (3) not (4) pool (2) service (4) staff (8) unhelpful (2) useful (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. When we arrived to check in 1 of the 3 front desk girls was extremely rude and got angry when we had too come back down to get keys that actually worked for our door, however the other two girls were very nice.

"Okay hotel " Read full review on TripAdvisor 3/6/2011 Vote

2. Furthermore, the breakfast bar and the hotel restaurant staff were rude as well.

"Poor customer service. Very bad location. " Read full review on TripAdvisor 12/20/2010 Vote

3. When I called the hotel to alert them of my arrival, the rude hostess informed that they shuttle driver 'had left for the night' and that I would need to get a cab.

"Poor customer service. Very bad location. " Read full review on TripAdvisor 12/20/2010 Vote

4. Cheated us by not ordering a cab as I requested but expensive car service that was 15 minutes late with a rude driver.

"Horrible, ripped off " Read full review on TripAdvisor 7/1/2010 Vote

5. Concierge rude on check in and check out.

"Horrible, ripped off " Read full review on TripAdvisor 7/1/2010 Vote

6. The front desk person was rude and not compassionate, the manager MARCOS was less compassionate.

"discussed " Read full review on TripAdvisor 9/5/2009 Vote

7. Useless in reporting the rude behaviour exhibited.

"Unfortuante " Read full review on Travelocity 5/1/2009 Vote

8. The staff were rude, the continental breakfast that was offered on my booking was refused upojn arrival, and the pool was restricted on the only weekend I was there, booked by a third party I would have had to pay 40 bucks to use a pool that is advertised for use by their customers.

"Unfortuante " Read full review on Travelocity 5/1/2009 Vote

9. staff always seemed quite rude on the front desk, every time you needed help they sort of ignored you, and when i checked in i had to pay $100 deposit and was told they would not accept maestro and to give a credit card.

"nice hotel " Read full review on TripAdvisor 11/30/2008 Vote

10. It is downright rude.

"Ivan the Terrible " Read full review on TripAdvisor 8/30/2008 Vote