St. Regis Hotel, Houston, Houston, Issue

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Rank

18th

Out of 718

St. Regis Hotel, Houston	Average Price: $405 Check Rates

Hotel Class:

1919 Briar Oaks Lane

Houston, 77027-3408 View map

5-Star Hotel Rank: 1 of 26
Average review rating: 4.01

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (9) , Travelocity (3) , TripAdvisor (161) , YahooTravel (8)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Issue

Appears in 8 comments.

The following words were used in comments with Issue:
charged (2) hotel (2) internet (2) never (2) not (2) return (2) room (2) safe (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Our only issue was being double charged after our check out (we paid with cash but still had a charge on the credit card for almost 2 weeks).

"Wonderful Stay " Read full review on TripAdvisor 7/19/2011 Vote

2. These two issues (safe+internet) should never have happened if the hotel had checked that everything worked in the room (as mentioned above, we did not check in early.

"Room OK but the most terrible service ever. Even for free, I'd never set foot here again. " Read full review on TripAdvisor 6/5/2011 Vote

3. Vi Chem, the overnight manager, did not hesitate to assist us personally with a passport issue, retrieving them from an embassy and returning them safely to us after we returned to our home.

"Vi Chem, overnight manager, should be employee of the month " Read full review on TripAdvisor 4/1/2011 Vote

4. Internet rocked with no issues, light was decent, no clutter, super clean carpeting.

"They really understand service. " Read full review on TripAdvisor 12/28/2010 Vote

5. The remainder of the issues regarding the stay were top notch and I would highly recommend the hotel for anyone looking for a proper place to stay in Houston.

"Business and Pleasure " Read full review on YahooTravel 6/7/2009 Vote

6. It's by no means a St Regis specific issue.

"Thoroughly enjoyable " Read full review on TripAdvisor 12/14/2008 Vote

7. Regis issue, but would never stay here again and will advise those I know who are traveling the Houston to stay away.

"Very Poor Experience at the St. Regis " Read full review on TripAdvisor 5/8/2008 Vote

8. My only complaint was the men`s steam room was out of service, other than this issue everything was fine.

"Great Hotel " Read full review on TripAdvisor 12/8/2007 Vote