St. Regis Hotel, Houston, Houston, Complain

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Rank

18th

Out of 718

St. Regis Hotel, Houston	Average Price: $405 Check Rates

Hotel Class:

1919 Briar Oaks Lane

Houston, 77027-3408 View map

5-Star Hotel Rank: 1 of 26
Average review rating: 4.01

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (9) , Travelocity (3) , TripAdvisor (161) , YahooTravel (8)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 4 comments.

The following words were used in comments with Complain:
desk (3) hotel (2) night (2) noise (2) not (3) quiet (2) room (2) train (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. When (after getting the final bill) we complained to the front desk, we were told that we should have ordered that item called 'the continental' and nothing else.

"Room OK but the most terrible service ever. Even for free, I'd never set foot here again. " Read full review on TripAdvisor 6/5/2011 Vote

2. The room was very quiet (I know others had complained about the trains, but it was dead quiet) and luxurious.

"Why doesn't this hotel have a higher rating? It was lovely! " Read full review on TripAdvisor 2/27/2009 Vote

3. When I complained the next morning to the front desk, the staff person only suggested that during my next stay there, I should inquire about reserving a room on the opposite side of the hotel from the train tracks if I am bothered by the noise.

"A Room Next to Railroad Tracks is Not Worth This Price! " Read full review on TripAdvisor 9/20/2004 Vote

4. When we arrived at the front desk and complained that we were not informed of the possibility of consistent train noises throughout the night, the hotel not only did not offer an apology, but attempted to charge us for a full night stay after 5 hours.

"A. Sumner " Read full review on YahooTravel 6/4/2004 Vote