9. of the casino, she said that he was only in charge of the casino and I said well he is in overall charge of the whole casino of which this is a part, she then said that we would have to wait until the next morning to speak to him, and I said well we do now have a problem as we will not stop in that room and we have stopped in this hotel on numerous occasions and if you check your records it will prove that we always stay in an encore room, she went away and was some time when she came back it was with a totally different attitude, she then gave us a key to a room in the south tower room 763 the room was bigger but had a connecting door and the air conditioning was making a lot of noise, so we went back and said no, she then gave us the key to room 761 same room but next door it looked better than the last room, by this time we could hardly keep our eyes open, so we took that room, on checking the bed found it had only 2 sheets on it, no cover, blanket or duvet, so we rang housekeeping and had one sent up.