10. The pools were not heated and were dirty,they said they would have them fixed and they never did, the fireplace in the room didn't work, the tiles around the jetted tub in the room were broken and is placed on the staircase so it's not safe for little kids, the shower door was broken, there were bugs, there weren't any linens for the fold out sofa and it took an hour and two phone calls for them to bring some, one of the pillow cases were dirty, the refrigertor/freezer froze all of our food, we didn't have coffee cups and no one ever did stop by to see if we needed anything the whole time we were there.