Crowne Plaza Austin North Central, Austin, Wrong

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Rank

22nd

Out of 287

Crowne Plaza Austin North Central	Average Price: $149 Check Rates

Hotel Class:

6121 North IH 35

Austin, 78752 View map

3-Star Hotel Rank: 6 of 77
Average review rating: 3.52

OpinionWell Value Index: 1

Traveler reviews analyzed: BedBugRegistry (1) , MyTravelGuide (135) , Travelocity (9) , TripAdvisor (216) , YahooTravel (8)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Wrong

Appears in 12 comments.

The following words were used in comments with Wrong:
charged (2) credit (2) desk (2) hotel (6) location (3) management (2) need (2) not (4) personable (2) problem (2) reservation (4) room (4)

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1. We checked out 1 hour early and upon returning home I checked my bank account to find that not only had they charged me more than the invoiced amount, they also charged the wrong amount twice.

"This place will rip you off " Read full review on TripAdvisor 3/19/2012 Vote

2. When she turned it on it made a ridiculously loud whining noise that was obviously wrong.

"Very disappointing. Road noise is severe. Ridiculous restriction on TV volume seems like a bad joke. " Read full review on TripAdvisor 2/28/2012 Vote

3. ' and I was stunned because we had done NOTHING wrong.

"Honesty is the best policy. " Read full review on TripAdvisor 1/16/2012 Vote

4. sure enough after lugging everything back downstairs, the front desk guy laughed it off that he had given us the wrong keys and had sent us to an occupied room.

"Horrible customer service in an average hotel " Read full review on TripAdvisor 11/9/2011 Vote

5. Then at check out there was only 1 person athe the front desk and she informed me she was the best and she was a Manager (Pat Vaughan)she was trying to check out 3 people at a time and messed up all of our folio's,got my PC number wrong and handed me the guy besie me his receipt,its sad cause this is a nice place and could be a grea stay,but not with the Employees workin there now,Malcolm Leslie is the only Good Manager at this Hotel.

"worst trip to Austin Texas ever " Read full review on TripAdvisor 10/8/2011 Vote

6. The problems we have faced have included reservation problems such as 1) not having the employer credit card info on file (reservation is always faxed in on a hotel form) and us being required to give a personal card in order to check-in, this has then caused a large freeze on our debit or credit accounts until they can get it worked out and we can have our CC company unfreeze our accounts (24-48 hrs later) 2) our reservation being for the wrong period of time (not enough nights), the wrong type of room (if we requested two beds as we did for the one trip when we brought along our son) 3) being locked out of our room because the reservation ended a day early, with all of our belongings in our room.

"All they can do is say "Iam sorry" But not willing to fix the problem. " Read full review on TripAdvisor 9/15/2011 Vote

7. If you need a hotel in this Central Austin location you cannot go wrong.

"Please don't believe the negative reviews - I would stay here again without hesitation. " Read full review on TripAdvisor 1/27/2011 Vote

8. You cannot go wrong staying here.

"Please don't believe the negative reviews - I would stay here again without hesitation. " Read full review on TripAdvisor 1/27/2011 Vote

9. If you need a hotel in this Central Austin location you cannot go wrong.

"Please don't believe the negative reviews - I would stay here again without hesitation. " Read full review on TripAdvisor 1/27/2011 Vote

10. You cannot go wrong staying here.

"Please don't believe the negative reviews - I would stay here again without hesitation. " Read full review on TripAdvisor 1/27/2011 Vote