Crowne Plaza Austin North Central, Austin, Poor

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Rank

22nd

Out of 287

Crowne Plaza Austin North Central	Average Price: $149 Check Rates

Hotel Class:

6121 North IH 35

Austin, 78752 View map

3-Star Hotel Rank: 6 of 77
Average review rating: 3.52

OpinionWell Value Index: 1

Traveler reviews analyzed: BedBugRegistry (1) , MyTravelGuide (135) , Travelocity (9) , TripAdvisor (216) , YahooTravel (8)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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a little on the small side (2) annoy (2) annoyance (2) avoid (3) awful (4) bad (16) barely (7) bed bugs (12) broken (7) complain (14) complaint (7) cramped (3) crap (3) damage (3) dated (7) difficult (6) dirty (8) disappoint (9) errors (4) expensive (4) frustrated (3) hard (9) horrible (6) irritate (3) issue (16) lack (6) loud (10) negative (8) noise (19) noisy (9) outdated (3) poor (12) pricey (4) problem (21) ridiculous (3) rock (3) rude (12) shabby (2) shock (4) slow (3) smell (8) terrible (11) tiny (9) ugly (3) uncomfortable (5) unfortunate (6) unfriendly (3) worn (5) worst (4) wrong (13)

Poor	Appears in 23 comments.

The following words were used in comments with Poor:
attitude (2) bathroom (3) car (3) customer (4) employee (2) hotel (2) management (2) night (3) not (3) park (2) pressure (2) price (2) room (5) service (11) small (2) water (2) wireless (2)

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1. That is a night and day example of poor versus excellent customer service.

"Inconsistant Staff (Some + / Some -) // Lack of attention to detail " Read full review on TripAdvisor 3/24/2012 Vote

2. To my great frustration the poor little fridge was still missing when we returned almost 6 hours later that night.

"Very disappointing. Road noise is severe. Ridiculous restriction on TV volume seems like a bad joke. " Read full review on TripAdvisor 2/28/2012 Vote

3. Having been in the 'service' industry for the past 40 years I can be extremely critical of poor service.

"Austin Marathon " Read full review on TripAdvisor 2/22/2012 Vote

4. I guess poor service really does start from the top down.

"Worst Hotel Stay Of My Life " Read full review on TripAdvisor 1/18/2012 Vote

5. poor service and poor people.

"Honesty is the best policy. " Read full review on TripAdvisor 1/16/2012 Vote

6. but the service was SO poor that I wouldn't even bother.

"Horrible customer service in an average hotel " Read full review on TripAdvisor 11/9/2011 Vote

7. (The poor person in that room must have been scared) We got our new keys and headed up to our room.

"Horrible customer service in an average hotel " Read full review on TripAdvisor 11/9/2011 Vote

8. It was not her fault that someone else booked a large party during ACL weekend and that she had to work with an immature young man with poor customer service skills at the desk with an attitude that he most certainly is not going to move his car for anyone.

"Not on par with Crowne Plaza expectations and prices " Read full review on TripAdvisor 10/2/2011 Vote

9. She moved her car to the front entrance and left it there which made us wonder why the employees at the front door didn't offer to let us park there in the first place instead of making that poor employee get up and move her car? In her defense, the evening manager did her best to remedy the parking situation.

"Not on par with Crowne Plaza expectations and prices " Read full review on TripAdvisor 10/2/2011 Vote

10. poor policies, poor service, and an attitude of 'caveat emptor' ensures that I will never use this chain of hotels again.

"DO NOT BOOK!!! Bedbug infestation. Believe these posts! " Read full review on TripAdvisor 11/19/2010 Vote