8. Here is a list of the problems we encountered: the residences did not have a current manager, car didn't pick us up at the airport as arranged, the concierge gave us another person's itinerary for the week and when I said it was not ours she argued with me, we were given someone else's luggage, they lost a package that they had already confirmed was there--we called for it 5 times until it was found, and this was just in the first 2 hours.