2. It continued into room service got our order completely wrong, housekeeping didn't come at the scheduled times, the dryer didn't work and the engineer was nasty to me when he came to fix it, there was some previous guest's underwear in the washing machine, the room spelled like cigarettes during the last 3 days and they were unable restrict smoking in the hotel even though it was permeating through the air vent system, and finally there were no amenities in the room such as drinking water.