St. Regis Resort, Aspen, Aspen, Issue

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Rank

5th

Out of 96

St. Regis Resort, Aspen	Average Price: $647 Check Rates

Hotel Class:

315 East Dean Street

Aspen, 81611 View map

4-Star Hotel Rank: 2 of 9
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (17) , MyTravelGuide (14) , Travelocity (3) , TripAdvisor (228)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Issue

Appears in 25 comments.

The following words were used in comments with Issue:
cares (2) concierge (3) employee (2) good (2) hot (2) hotel (4) lobby (2) management (2) night (2) not (5) personable (2) reviews (2) room (6) rude (2) service (6) simply (2) slow (2) small (2) staff (5) water (2)

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1. Service issues continued with an absolutely rude concierge.

"4 star resort, 1 star service " Read full review on TripAdvisor 3/21/2012 Vote

2. A fair bit of the service issues were related to simply being understaffed.

"4 star resort, 1 star service " Read full review on TripAdvisor 3/21/2012 Vote

3. The only issue we had during the stay was with phone ocmmunication.

"great hotel in a perfect location " Read full review on TripAdvisor 1/23/2012 Vote

4. As I said they were still working on the remodel while we were there and there were some issues.

"St. Regis Aspen " Read full review on TripAdvisor 1/9/2012 Vote

5. Very helpful and gave guidance on good runs and runs that had decent snow (snow is an issue this year).

"St. Regis Aspen " Read full review on TripAdvisor 1/9/2012 Vote

6. Management was excellent and took care of any issues we had with room service and noise from other guests.

"Fantastic. Had our own Butler " Read full review on TripAdvisor 8/7/2011 Vote

7. We had a small issue with the concierge in booking dinners - they canceled a reservation that we did not want canceled, and their recommendations were impersonal.

"Comfort at the base of Apen Mountain " Read full review on TripAdvisor 1/20/2011 Vote

8. The person had a language barrier issue regarding replacing the cover, but brought someone with him in a few minutes to translate and then the cover was replaced as well.

"Disappointing--quality and service not up to a 5 star experience. " Read full review on TripAdvisor 9/8/2010 Vote

9. While the hotel itself was great, there were some issues which should not have occurred at a hotel of this caliber.

"No Hot Water-$50 per night suprise charge for a cot " Read full review on TripAdvisor 8/30/2010 Vote

10. The staff was superficially polite but we both continually got the sense that there must be serious underlying management issues and employee discontent at this location.

"A Sheraton Hotel in St. Regis Clothing " Read full review on TripAdvisor 8/20/2010 Vote