Portofino Suites, Anaheim, Complain

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Rank

31st

Out of 158

Portofino Suites	Average Price: $149 Check Rates

Hotel Class:

1831 South Harbor Boulevard

Anaheim, 92802 View map

2-Star Hotel Rank: 10 of 36
Average review rating: 3.24

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (10) , MyTravelGuide (2) , Travelocity (11) , TripAdvisor (369)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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awful (7) bad (40) bed bugs (9) big deal (7) broken (15) complain (13) complaint (12) cramped (5) dated (12) difficult (8) dingy (4) dirt (4) dirty (31) disappoint (14) disgust (6) downside (6) dump (4) expensive (20) gross (6) hard (18) hassle (4) horrible (13) inconvenient (5) irritate (4) issue (28) lack (9) loud (29) mold (16) negative (29) noise (49) noisy (17) odor (8) outdated (5) pee (4) peeling (6) poor (6) problem (59) shabby (4) slow (14) smell (68) stained (8) tear (4) terrible (11) tiny (9) too small (4) uncomfortable (5) unfortunate (4) worn (17) worst (6) wrong (4)

Complain

Appears in 23 comments.

The following words were used in comments with Complain:
area (2) broken (2) change (2) desk (2) guest (2) hotel (3) housekeeping (2) kid (2) management (2) much (2) noise (3) not (4) reviews (2) sheets (2) towel (4) useful (2) walking (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I noticed a high number of people complained about how thin the walls were #4.

"Brief summary of what to expect " Read full review on TripAdvisor 10/31/2011 Vote

2. We didn't complain to the management as we were only there to sleep.

"Short 15 min walk to Disneyland " Read full review on TripAdvisor 9/28/2011 Vote

3. I've complained about the lock on my door not working properly, and apparently they believe that it is working well enough.

"No heat, No hot water " Read full review on TripAdvisor 2/21/2011 Vote

4. If there was something I had to complain about.

"Surpise Hotel across from Disneyland " Read full review on TripAdvisor 9/20/2010 Vote

5. If your not use to anything less than a 4 star you will complain about this place.

"Surpise Hotel across from Disneyland " Read full review on TripAdvisor 9/20/2010 Vote

6. We asked ourselves: if a guest calls up to specifically complain that there are strangers' hairs all over their towels, when the very nice housekeeping person shows up to deliver more, wouldn't it make sense to look at the new towels beforehand to ensure that THEY DON'T HAVE HAIR ON THEM? One would think so.

"This Is A Budget Hotel... Don't Expect Anything More! " Read full review on TripAdvisor 9/19/2010 Vote

7. I spoke with several people that complained of the pool area being small and always very crowded.

"Pleased with my stay - poor internet connection, though! " Read full review on TripAdvisor 8/23/2010 Vote

8. There was a pungunt odor from the shower after we used it, but this was the only thing we could complain about.

"Not as bad as I thought at the Portofino " Read full review on TripAdvisor 7/1/2010 Vote

9. Too bad we were at the back of the wrong hotel and didn't get the fireworks view, but that was hardly something to complain about.

"Excellent location, great staff " Read full review on TripAdvisor 5/5/2010 Vote

10. Also when we complained about the phone being broken, we were told that if we wanted a wake up call they could have security knock on the door.

"Do not stay here. " Read full review on TripAdvisor 10/18/2008 Vote