Hotel Metropolis, San Francisco, Complaints

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OpinionWell
Rank

113th

Out of 493

Hotel Metropolis	Average Price: $145 Check Rates

Hotel Class:

25 Mason Street

San Francisco, 94102 View map

3-Star Hotel Rank: 51 of 110
Average review rating: 3.29

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (42) , MyTravelGuide (5) , Travelocity (15) , TripAdvisor (195) , YahooTravel (12)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaints

Appears in 5 comments.

The following words were used in comments with Complaints:
desk (2) hotel (5) management (2) night (2) responsive (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I have no complaints about the hotel itself however the area which it is situated in is not the nicest, to say the least.

"Nice hotel, horrible area! " Read full review on TripAdvisor 7/30/2011 Vote

2. A few minor complaints would only be the water pressure of the shower and the condition of the tub was a little damaged, but no big deal.

"New Years Eve in the Sucka Free " Read full review on TripAdvisor 1/9/2009 Vote

3. I read several complaints in regards to the location of Hotel Metropolis, but anyone who is familiar with SF knows that there are homeless people and druggies EVERYWHERE.

"Hotel Metropolis is Great! " Read full review on TripAdvisor 6/26/2008 Vote

4. Hotel Metropolis then proceeded to charge the full amount despite complaints to the hotel manager (calls went unanswered).

"Worst experience ever with a Hotel, and I travel a lot. " Read full review on TripAdvisor 7/16/2007 Vote

5. Some of the highlights; loud guests loitering in hallways, with no response from front desk; broken TV, with insulting response from front desk ('I can`t be bothered with complaints in the middle of the night'--it was midnight, when we returned to our room); and after we sent an email to the management to complain, the owner called us, reassured us, and offered a free night in one of his OTHER hotels--coupon in the mail, which, needless to say, never arrived.

"Sleazy! Terrible service! STAY AWAY! " Read full review on TripAdvisor 4/10/2006 Vote