Opal Hotel San Francisco, San Francisco, Complaint

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Rank

49th

Out of 493

Opal Hotel San Francisco	Average Price: $133 Check Rates

Hotel Class:

1050 Van Ness Avenue

San Francisco, 94109 View map

3-Star Hotel Rank: 16 of 110
Average review rating: 3.55

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (12) , Expedia (43) , MyTravelGuide (532) , Travelocity (22) , TripAdvisor (311) , YahooTravel (20)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Complaint

Appears in 26 comments.

The following words were used in comments with Complaint:
bathroom (2) ceiling (2) checkout (2) complaints (26) cozy (2) expectation (2) great (2) hotel (3) location (3) mold (2) night (2) not (2) phone (2) pleasant (2) pretty (2) room (9) shower (2) smell (2) smoke (4) stale (2)

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1. Only two minor complaints: The hotel is an older building with thin walls, and loud talking can sometimes be heard from adjoining rooms.

"A Good Experience All Around " Read full review on TripAdvisor 2/25/2012 Vote

2. We made a number of complaints to reception about the constant party in the room next to us but nothing was done.

"OK location but that is the only good thing " Read full review on TripAdvisor 2/24/2012 Vote

3. Only complaint I have is room noise.

"Good location. Decent Price " Read full review on TripAdvisor 2/19/2012 Vote

4. Cleanliness in a room is extremely important to us and we had no complaints.

"Christmas of 2011... exceptionally nice. " Read full review on TripAdvisor 1/8/2012 Vote

5. The hotel moved me and my coworker roomie to a new room and agreed to pay for dry and steam-cleaning of all of our belongings, even though they insisted they had never heard such a complaint before.

Read full review 9/29/2009 Vote

6. Just one complaint (but I always complain about this) is that the cups for the juice and coffee were too tiny for me.

"everything I needed/wanted in a hotel " Read full review on TripAdvisor 4/19/2009 Vote

7. Manager refused to see for himself or acknowledge my complaint and avoided the front desk when I went down.

"worst experience I have ever had " Read full review on Travelocity 2/1/2009 Vote

8. We had no complaints about our stay there, for the money it was in a great location for us to see what we wanted in the short time we were there.

"Reliable public bus service on doorstep and own bathroom !! " Read full review on TripAdvisor 10/24/2008 Vote

9. My only complaint is that the parking situation is not great.

"Great Room and Location " Read full review on TripAdvisor 4/10/2008 Vote

10. At checkout be sure to receive you account, we where charged 130$ for two 5 minute phone calls, pretty outrageous if you ask me, don`t attend express checkout if you use the phone, check your bill or you will not be able to complaint later.

"Ok for the pirce " Read full review on TripAdvisor 3/8/2008 Vote