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Rank
39th
Out of 493

St Regis San Francisco

Average Price: $501  
 
Hotel Class:
125 3rd Street
San Francisco, 94103 View map  
5-Star Hotel Rank: 2 of 7
Average review rating: 4.4
OpinionWell Value Index: 2
Traveler reviews analyzed: YahooTravel (12) , Expedia (14) , TripAdvisor (328)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 28 comments. 
The following words were used in comments with Problem:
change (3)   charged (2)   desk (2)   extremely (2)   helpful (2)   hotel (4)   night (6)   noise (4)   not (4)   room (8)   staff (2)   well (2)    
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1. Each time we spoke to the front desk about one of these problems, they were extremely pleasant and eager to help - but at over $400 a night we really shouldn't have had a problem every day - especially with something as basic as hot water.
"Not worth the money despite impeccable service... " Read full review on TripAdvisor   5/22/2012 Vote      
2. In retrospect we should have insisted on changing rooms after the first night, but of course they promised to fix the problem right away.
"Not worth the money despite impeccable service... " Read full review on TripAdvisor   5/22/2012 Vote      
3. Engineering then came on subsequent days to 'fix' the problem, each time providing a very temporary solution.
"Not worth the money despite impeccable service... " Read full review on TripAdvisor   5/22/2012 Vote      
4. Our TV also 'froze' while we were changing channels and was stuck on all night until someone came in the morning - it took all morning and three trips into our room by engineering to resolve that problem, which required replacing the TV entirely.
"Not worth the money despite impeccable service... " Read full review on TripAdvisor   5/22/2012 Vote      
5. The final problem was when we were checking out and you Julie -- were helping and there werebogus charges on my bill.
"Many problems, rude staff, small rooms, whole hotel floor smelled of cigarette smoke " Read full review on TripAdvisor   9/17/2011 Vote      
6. My wife and I had several problems staying at the St.
"Many problems, rude staff, small rooms, whole hotel floor smelled of cigarette smoke " Read full review on TripAdvisor   9/17/2011 Vote      
7. Also, another reviewer had mentioned this and it was a problem for us as well.
"Outstanding hotel with impeccable service " Read full review on TripAdvisor   9/7/2011 Vote      
8. Noise was not a problem at all.
"Don't bother with the food " Read full review on TripAdvisor   8/27/2011 Vote      
9. I did not experience any problems with those at the front desk.
"Compared to the Four Seasons & the Ritz Carlton... " Read full review on TripAdvisor   8/23/2010 Vote      
10. I decided to try them again because I love the property so much and I again am running into the same problems now they are trying to charge me up to 20,0000 points for the upgrade.
"I love the property and rooms..... I just wished the front desk staff matched the hotel " Read full review on TripAdvisor   7/22/2010 Vote      
   
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