1. The staff are uncaring and seem to do the bare minimum required (nothing is more frustrating when receptionists/concierges interrupt your conversation with them to answer the phone- or speak to another member of staff)We stayed on the Exec floor and as a family were offered 2 rooms on different floors- we weren't escorted to the rooms, or explained anything about the hotel, which is strange considering we were there for leisure for a few nights and weren't regular guests.