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OpinionWell
Rank
71st
Out of 415

La Quinta Inn & Suites Chicago Downtown

Average Price: $205  
 
Hotel Class:
1 South Franklin Street
Chicago, 60606 View map  
2-Star Hotel Rank: 7 of 49
Average review rating: 4.46
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (27) , Travelocity (8) , TripAdvisor (165) , YahooTravel (1)
SAFE TO BOOK ? (1/5 issues found)
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Problem
Appears in 15 comments. 
The following words were used in comments with Problem:
checkout (2)   chronic (3)   disturbing (2)   guest (3)   hotel (6)   housekeeping (2)   liked (2)   nice (2)   noise (2)   not (7)   small (2)   staff (7)   street (2)   train (2)   walking (4)    
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1. A friend and I stayed here with our two toddlers and it was amazing, the hotel was gorgeous and the staff were awesome, the only problem I had was with my bill where I was charged an extra fee for something I never signed for but I called and they reimbursed me right away.
"Lovely place for young children " Read full review on TripAdvisor   5/3/2012 Vote      
2. They do have a small pool and small hot tub, could be a problem if the hotel were full and everyone wanted to swim.
"A gem in the city! " Read full review on TripAdvisor   9/13/2011 Vote      
3. His words on the phone to me were that 'when a guest chronically has problems with the staff, eventually we decide enough is enough' and mentioned that I was always negative with the staff.
"Going downhill fast " Read full review on TripAdvisor   8/6/2010 Vote      
4. He has the mindset of deciding a hotel guest is a 'chronic complainer' without ever considering that maybe, just maybe, there are CHRONIC PROBLEMS.
"Going downhill fast " Read full review on TripAdvisor   8/6/2010 Vote      
5. We can't have people like you in our hotel being nice before a problem occurs and then not so nice after it happens.
"Going downhill fast " Read full review on TripAdvisor   8/6/2010 Vote      
6. See, that's the problem.
"Going downhill fast " Read full review on TripAdvisor   8/6/2010 Vote      
7. Not long after I heard one of the the housekeeping staff's radios uttering someone (a male on staff) saying 'so all she had to do was close the door - what's the problem?' Clearly the staff of La Quinta thinks it's 'no problem' to barge in a door while the occupant is very possibly not wearing a stitch of clothing, because despite the sign on the door saying 'do not disturb', that's not 'disturbing'.
"Going downhill fast " Read full review on TripAdvisor   8/6/2010 Vote      
8. My most recent two trips were fraught with problems of being overbilled (at which point I had to be the one to present my original emails to prove the original rate - why is it always the CUSTOMER who has the onus of proof and has to do the work), and a housekeeping department that doesn't come on the days you need them to, but on the day of checkout when you supposedly have a late checkout 'in the system' will barge right in regardless.
"Going downhill fast " Read full review on TripAdvisor   8/6/2010 Vote      
9. Apparently the glaring mistakes made by the staff aren't the problem at all.
"Going downhill fast " Read full review on TripAdvisor   8/6/2010 Vote      
10. What's the problem?Apparently Gary, the general manager, doesn't have one, as despite my MULTIPLE problems with the ongoing problems of this nature with his property, he's decided that his problem is the guest, not the property.
"Going downhill fast " Read full review on TripAdvisor   8/6/2010 Vote      
   
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