2. Apparently he doesn't think that the entire mindset of 'so what' on the part of his staff is all that important, despite the fact that there were over half a dozen true luxury hotels in the immediate vicinity charging less for a night's stay than the LQ - I stupidly chose to stay again out of some misguided 'loyalty' and in thinking that a different manager's assurances on my last stay that next time 'their' mistakes would be corrected meant something.