5. Down side - poor sound proofing to hall - can hear people talking and the 'ding' of the elevator, maybe the heavenly bed does not suit us as none of us slept particularly well because the beds were quite soft (also as there were 3 of us we needed 2 beds and they do not have 2 queens only doubles or 1 king and a cot), long & slow line to check in at front desk and competent but not friendly staff, add on extra costs for everything including internet.