Drury Inn and Suites Riverwalk, San Antonio, Complaint

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Rank

14th

Out of 504

Drury Inn and Suites Riverwalk	Average Price: $182 Check Rates

Hotel Class:

201 North Street Mary's

San Antonio, 78205 View map

5-Star Hotel Rank: 2 of 20
Average review rating: 4.33

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (1) , Travelocity (35) , TripAdvisor (354) , YahooTravel (2)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 23 comments.

The following words were used in comments with Complaint:
bed (3) complaints (23) garage (2) good (3) hotel (10) inn (2) night (3) not (6) park (3) room (8) small (2) suite (3)

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1. The only complaint I have about the hotel is the carpet.

"Best Customer Service!!!!!!!! " Read full review on TripAdvisor 5/19/2012 Vote

2. There are a few complaints written about the Drury Inn & Suites Riverwalk.

"Great spot to spend your relaxing time in San Antonio " Read full review on TripAdvisor 1/13/2012 Vote

3. The room was nice -- the only complaint, and this is not the hotel's fault, was that I was on the second floor on the street side and someone decided midnight was an ideal time to powerwash the sidewalks.

"A daily party! " Read full review on TripAdvisor 7/28/2011 Vote

4. The only complaint I had was the small parking stalls in their parking garage.

"Great Place, Great Location " Read full review on TripAdvisor 5/30/2011 Vote

5. Our only complaint with the hotel was the proximity of our room (305) to Saint Marys St.

"Great hotel and a pleasant stay " Read full review on TripAdvisor 3/18/2011 Vote

6. My only complaint that I hope the hotel changes is the pillows on the bed.

"Loved the hotel and staff " Read full review on TripAdvisor 9/9/2010 Vote

7. I have been in similar suite rooms in other hotels, and it is by design, rather then a complaint specifically about this hotel.

"location and Value " Read full review on TripAdvisor 7/14/2010 Vote

8. But it is a city hotel, and it does get some use, so its condition was understandable, and in truth, I never felt uncomfortable, and do think that the property is well cared forThe only small complaint I have was that the rooms AC hard to regulate.

"location and Value " Read full review on TripAdvisor 7/14/2010 Vote

9. Did not have a single complaint with our stay.

"Fabulous in every way " Read full review on TripAdvisor 4/1/2010 Vote

10. My only complaint was on Fri and Sat night because of the noise on the Riverwalk but that is not the hotel's fault.

"Great stay! " Read full review on TripAdvisor 3/16/2010 Vote