Drury Plaza Hotel Riverwalk, San Antonio, Complaint

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Rank

1st

Out of 504

Drury Plaza Hotel Riverwalk	Average Price: $179 Check Rates

Hotel Class:

105 South Saint Mary's Street

San Antonio, 78205 View map

5-Star Hotel Rank: 1 of 20
Average review rating: 4.66

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (10) , Travelocity (52) , TripAdvisor (675) , YahooTravel (3)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (3) a bit small (4) avoid (16) bad (43) barely (6) bed bugs (4) big deal (8) broken (4) chipped (27) complain (15) complaint (33) dangerous (4) dated (5) difficult (14) dirty (16) disappoint (51) downside (15) expensive (20) hard (25) hardly (4) hassle (11) hate (5) inconvenient (7) issue (39) lack (6) loud (25) mediocre (3) mistake (3) mold (4) negative (32) noise (57) noisy (15) odor (5) poor (6) pricey (12) problem (53) ridiculous (5) rock (4) rude (9) slow (20) smell (18) terrible (8) tiny (5) uncomfortable (10) unfortunate (9) unsafe (4) worn (6) worst (5) would have liked (3) wrong (16)

Complaint

Appears in 54 comments.

The following words were used in comments with Complaint:
bed (2) big (2) breakfast (2) complaints (54) desk (3) elevator (4) hotel (11) much (3) nice (2) noise (2) not (7) park (4) room (10) size (2) small (2) staff (3) tiny (2) valet (3) view (2) warm (2)

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1. The major complaint I had was with the front staff.

"Nice Weekend " Read full review on TripAdvisor 5/9/2012 Vote

2. The asst hotel manager was useless and ignored the complaint.

"Drury Plaza Inn..Ruined our Luggage " Read full review on TripAdvisor 5/3/2012 Vote

3. Housekeeping was great; my only complaint is that sometimes it was very late in the day.

"Wonderful Converted Bank Building to Hotel - Great Place to Stay " Read full review on TripAdvisor 3/7/2012 Vote

4. The only complaint that I have concerns staying in the hotel with pets.

"Almost perfect! " Read full review on TripAdvisor 1/14/2012 Vote

5. My only complaint is the long, somewhat confusing trek to the new tower, but the size of the rooms and balcony view make it worth it.

"Great location, happy hour, breakfast. Large, clean rooms. " Read full review on TripAdvisor 1/5/2012 Vote

6. My only complaint was the wakeup call was at the wrong time one morning.

"Fantastic hotel " Read full review on TripAdvisor 12/18/2011 Vote

7. No complaints.

"Great Hotel " Read full review on TripAdvisor 11/13/2011 Vote

8. The only complaint I had was the noise from the street.

"Great Location and extras. " Read full review on TripAdvisor 11/9/2011 Vote

9. My only complaint was how warm it was in the main lobby during the evening happy hour.

"Beautiful Hotel " Read full review on TripAdvisor 10/31/2011 Vote

10. My only complaint is the hotel does not provide daily maid service.

"Relaxing & Quiet Stay (but ration your towels) " Read full review on TripAdvisor 10/18/2011 Vote