4. I understand that things happen and a hotel cannot control everything however my family went to Disney for a week long vacation and we had all the following issues at this hotel:1) first room was infested with Mosquitos and our infant (as well as us) ended up with multiple welts from the bites--the finally agreed to give us a new room because we were uncomfortable with them spraying chemicals (again, we have an infant)2) Within an hour of the move we realized our baby's no tear bath didn't make it--and it was no where to be found and the Hilton could do nothing to assist us so we had to pay for a taxi to find a local grocery store to buy more3) The cleaning service only visited our room ONCE during our stay and only because I hunted them down and asked them--and then they didn't do a full cleaning but we did get clean towels, it would have been nice to have some clean glasses for drinking4) At 12:30am one morning security let a stranger into our room and woke up our infant--management didn't even approach us about this incident, we had to ask about it--Shouldn't they have checked the guest registry and an ID before opening our door to a stranger????5) The hotel deactivated our room keys the day of check out instead of waiting until 11am (the check out time) so when we left our bags in our room to do some last minute shopping before catching our shuttle at 10:30am we came back to a surprise- went to the front desk to correct--they got to wrong again, had to call security causing us to be a little late to our shuttle6) One of the contracted bus drivers to shuttle guests to and from the parks was extremely rude to guests and actually tried starting a fight with one of the guests one morningTo top it all off, I wrote Hilton because I was rather displeased and the manager sent me a two day voucher good for 12 months at his hotel in Orlando--I live in Virginia and just returned from a family vacation in Orlando.