Home » United States » Florida » Orlando Destinations » Orlando Hotels » Hilton Orlando Resort Lake Buena Vista
Back to search results
OpinionWell
Rank
30th
Out of 543

Hilton Orlando Resort Lake Buena Vista

Average Price: $162  
 
Hotel Class:
1751 HOTEL PLAZA Boulevard Lake Buena Vista
Orlando, 32830 View map  
0-Star Hotel Rank: 6 of 204
Average review rating: 4
OpinionWell Value Index: 1
Traveler reviews analyzed: Travelocity (25) , TripAdvisor (672)
SAFE TO BOOK ? (1/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 16 comments. 
The following words were used in comments with Rude:
bus (2)   clean (5)   desk (4)   families (2)   guest (5)   hotel (8)   infant (3)   management (2)   most (2)   nice (3)   not (3)   pretty (2)   room (8)   secure (2)   service (3)   shuttle (4)   staff (7)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. One issue is the thermostats in the room are locked at 68 degrees will no go lower unless they were unlocked, that was a little rude.
"A nice place " Read full review on TripAdvisor   3/26/2012 Vote      
2. Unhelpful, rude bus drivers, throw up in the back of one of the buses - in the morning.
"Nice hotel BUT Disney Bus service a Big downer " Read full review on TripAdvisor   3/22/2012 Vote      
3. In addition, the staff was rude and did not address our problems right away, the hotel was dirty and did not seem to care about their guests.
"We will not be back! " Read full review on TripAdvisor   8/8/2011 Vote      
4. One-time and one-time only a woman at the front desk was rude to me on check-in.
"Stayed here on many occassions " Read full review on TripAdvisor   7/18/2011 Vote      
5. I understand that things happen and a hotel cannot control everything however my family went to Disney for a week long vacation and we had all the following issues at this hotel:1) first room was infested with Mosquitos and our infant (as well as us) ended up with multiple welts from the bites--the finally agreed to give us a new room because we were uncomfortable with them spraying chemicals (again, we have an infant)2) Within an hour of the move we realized our baby's no tear bath didn't make it--and it was no where to be found and the Hilton could do nothing to assist us so we had to pay for a taxi to find a local grocery store to buy more3) The cleaning service only visited our room ONCE during our stay and only because I hunted them down and asked them--and then they didn't do a full cleaning but we did get clean towels, it would have been nice to have some clean glasses for drinking4) At 12:30am one morning security let a stranger into our room and woke up our infant--management didn't even approach us about this incident, we had to ask about it--Shouldn't they have checked the guest registry and an ID before opening our door to a stranger????5) The hotel deactivated our room keys the day of check out instead of waiting until 11am (the check out time) so when we left our bags in our room to do some last minute shopping before catching our shuttle at 10:30am we came back to a surprise- went to the front desk to correct--they got to wrong again, had to call security causing us to be a little late to our shuttle6) One of the contracted bus drivers to shuttle guests to and from the parks was extremely rude to guests and actually tried starting a fight with one of the guests one morningTo top it all off, I wrote Hilton because I was rather displeased and the manager sent me a two day voucher good for 12 months at his hotel in Orlando--I live in Virginia and just returned from a family vacation in Orlando.
"Stay at a Disney owned and operated hotel and avoid this poorly managed Hilton " Read full review on TripAdvisor   5/12/2011 Vote      
6. Some of the people were very nice but others were downright rude.
"At least I used my points and the elevators were fast... " Read full review on TripAdvisor   1/23/2011 Vote      
7. 'They'll give you free attration tickets' the woman said, then when I said I wasn't interested multiple times, she kept telling me more about it, and I felt it rude to just walk away (I know she was just doing her job).
"Not the best place to stay @ Disney " Read full review on TripAdvisor   5/15/2010 Vote      
8. Over all, despite what I read about the rude service and bad shuttle services, we didn't run into any of them.
"Great hotel and a disney wedding to top it off " Read full review on TripAdvisor   12/8/2009 Vote      
9. I've read some reviews below about rude staff so I went to the hotel with that in mind but all of them were super kind and helpful.
"Great hotel and a disney wedding to top it off " Read full review on TripAdvisor   12/8/2009 Vote      
10. Although the hotel itself was pretty nice and the rooms were pretty clean, the staff was so rude that it made my 7 night stay there completely miserable.
"Wouldn't Stay Here Again!! " Read full review on TripAdvisor   11/30/2009 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
© 2010 OpinionWell, LLC, All Rights Reserved