Viceroy Miami, Miami, Rude

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Rank

2nd

Out of 468

Viceroy Miami	Average Price: $286 Check Rates

Hotel Class:

485 Brickell Avenue

Miami, 33131 View map

5-Star Hotel Rank: 1 of 16
Average review rating: 4.16

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (41) , TripAdvisor (315)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (3) annoy (5) awful (6) awkward (3) bad (28) broken (7) chipped (4) complain (9) complaint (14) cramped (3) difficult (6) dirty (5) disappoint (31) downside (7) expensive (29) frustrated (4) hard (21) horrible (5) inconvenient (5) issue (34) lack (9) loud (11) mediocre (4) mess (5) mistake (6) negative (11) noise (28) noisy (15) outdated (4) overpriced (6) pathetic (3) poor (9) poorly (3) pretentious (3) pricey (10) problem (32) ridiculous (8) rude (9) shame (3) slow (6) stain (3) tacky (5) terrible (3) tiny (7) unacceptable (3) uncomfortable (5) unfortunate (14) worst (5) would have liked (4) wrong (16)

Rude	Appears in 9 comments.

The following words were used in comments with Rude:
customer (2) not (2) service (3) staff (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. However, the service was cursory to rude and really unfamiliar with the area when we asked for places to buy things.

"Not a fan " Read full review on TripAdvisor 4/21/2012 Vote

2. I took out the confirmation and ask explanation, staff was very rude and said they could not do anything.

"Room upcharge without notice " Read full review on TripAdvisor 3/31/2012 Vote

3. The ONLY complaints I have are about the room keys not working on the elevator and the rudeness of a certain male housekeeper.

"So glad I found this hotel & I can't wait to come back! " Read full review on TripAdvisor 3/29/2012 Vote

4. We were due to stay two nights but after receiving such poor, and rude, service we checked out early and instead stayed at the Mandarin Oriental on Saturday - which was fabulous.

"Disappointing Stay at the Viceroy Miami " Read full review on TripAdvisor 3/18/2012 Vote

5. Some staff were slimy, rude and/or inappropriate.

"Terrible, rude service! " Read full review on TripAdvisor 1/25/2012 Vote

6. The staff is very rude.

"Beautiful Tragedy " Read full review on TripAdvisor 11/18/2011 Vote

7. The staff was rude, strung out, and had no intent on making the customer happy.

"Beautiful property with a horrible staff " Read full review on TripAdvisor 9/20/2011 Vote

8. Front desk was rude, customer service didn't exist.

"Really? " Read full review on TripAdvisor 6/19/2011 Vote

9. The big negative however are the ultra rude valet staff.

"Espresso machine in room! " Read full review on TripAdvisor 7/3/2010 Vote