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OpinionWell
Rank
2nd
Out of 468

Viceroy Miami

Average Price: $286  
 
Hotel Class:
485 Brickell Avenue
Miami, 33131 View map  
5-Star Hotel Rank: 1 of 16
Average review rating: 4.16
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (41) , TripAdvisor (315)
SAFE TO BOOK ? (1/5 issues found)
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Complain
Appears in 9 comments. 
The following words were used in comments with Complain:
hotel (2)   not (3)    
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1. If you complain, expect being pushed around and not be given the opportunity to speak with a manager.
"Unhelpful staff - " Read full review on TripAdvisor   3/31/2012 Vote      
2. I'm complaining and sending mails to the hotel since I returned to Brazil - almost one month ago - and nothing so far.
"Nice hotel, poor service " Read full review on TripAdvisor   12/11/2011 Vote      
3. No complains, and no doubt in coming back.
"Really nice place to stay " Read full review on TripAdvisor   11/22/2011 Vote      
4. The room was also a plus, nothing to complain about except that it needed more lighting it was very dim in the bathroom & bedroom also adding some chairs outside on the balcony would be nice.
"I'll will be backkkkkk " Read full review on TripAdvisor   7/26/2011 Vote      
5. The service was good, can't complain.
"I'll will be backkkkkk " Read full review on TripAdvisor   7/26/2011 Vote      
6. Still, the issue which the they did drop the ball on was quickly remediated that's it's not even worth complaining about.
"Nice Hotel, really good service " Read full review on TripAdvisor   12/1/2010 Vote      
7. I mean, don't get me wrong, I'm not complaining about that, but it's the little difference you're beginning to see from this hotel.
"What Has Happened To This Place? " Read full review on TripAdvisor   5/14/2010 Vote      
8. I should also say that the staff at the spa did offer me a discount after I complained, but my day was already ruined.
"beautiful hotel.......horrible spa " Read full review on TripAdvisor   5/4/2010 Vote      
9. They did move us the next day, however, when we complained about the street noise.
"Beautiful decor, away from all the Miami action " Read full review on TripAdvisor   11/20/2009 Vote      
   
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