Doubletree Ocean Point Beach Resort & Spa - Miami Beach N, Miami Beach, Problem

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Rank

48th

Out of 468

Doubletree Ocean Point Beach Resort & Spa - Miami Beach N	Average Daily Rate: NA Check Rates

Hotel Class:

17375 Collins Avenue

Miami Beach, 33160 View map

4-Star Hotel Rank: 11 of 34
Average review rating: 4.05

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (35) , Travelocity (6) , TripAdvisor (152)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (4) annoy (5) avoid (6) awful (3) bad (27) bed bugs (2) big deal (4) broke (3) broken (18) bugs (3) chipped (14) complain (11) complaint (9) damage (3) dated (6) difficult (4) dirt (4) dirty (16) disappoint (16) downside (7) expensive (11) filthy (4) hard (5) inconvenient (3) issue (14) loud (4) mistake (3) mold (6) negative (5) noise (11) overpriced (3) peeling (4) poor (5) poorly (2) pretty small (2) pricey (4) problem (40) rough (3) rude (5) shabby (8) shock (3) slow (11) smell (8) terrible (7) tiny (2) unfortunate (8) weird (3) worn (8) worst (7) wrong (2)

Problem

Appears in 42 comments.

The following words were used in comments with Problem:
arrival (4) bed (3) desk (5) elevator (3) friendly (3) generous (3) guest (5) hotel (9) management (9) need (6) new (3) not (12) pool (4) return (2) room (9) service (3) small (3) staff (8) toilets (2) well (2)

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1. The only problem is deciding when we can return.

"Doubletree Ocean Point Resort & Spa is SUPERB! " Read full review on TripAdvisor 6/3/2010 Vote

2. Next problem (same evening), I asked Rachel at the front desk for directions to the nearest Red Lobster, she said my wife and I could talk there as it is just over a mile (she was wearing heels and was dressed to kill so I think Rachel behind the desk was being a little thick).

"5 Star Location, Room Size & Ammenties. 2-3 Star Front Desk Staff " Read full review on TripAdvisor 4/25/2010 Vote

3. As soon as we arrived we knew there would be problems, the hotel (like many on Collins Avenue) stand elevated at the top of steep driveways.

"Lovely room if you can actually get in and out of the hotel " Read full review on TripAdvisor 4/21/2010 Vote

4. Each time there was a problem they did rectify them as soon as they could for us, but 3 times in a row seemed excessive, and something management should review with their staff.

"Wonderful Relaxing Stay! " Read full review on TripAdvisor 1/11/2010 Vote

5. The rooms are a little dated (mattress needs replacing,carpet old and new paint needed) and had some problems with toilet which were immediately attended to.

"Good second stay " Read full review on TripAdvisor 10/20/2009 Vote

6. While we encountered some problems checking in - the front desk person was quite rude and our room was not ready for at least an hour after the designated check in time - the suite was fantastic and perfect for our needs.

"Finally a room for a family of 5 " Read full review on TripAdvisor 8/3/2009 Vote

7. Most of the staff were very friendly at this hotel but we did run across a few problems but its hard to fault an entire organization for someone's bad day.

"Breathtakeing Views " Read full review on TripAdvisor 6/15/2009 Vote

8. There was no concierge we could find at all, and when problems would arise such as the Jacuzzi being too cold or needing help getting a taxi or food at the restaurant taking literally an hour to arrive there was no one around to help.

"Great value and rooms, could work on their service " Read full review on TripAdvisor 4/16/2009 Vote

9. The free wireless connection in the lobby went down every day but they were usually able to reboot and get it back up and running with a half hour of reporting the problem.

"Ok for the money " Read full review on TripAdvisor 12/12/2008 Vote

10. My partner did call the manager at one point about a problem and left a message because of problems we were encountering but he or she was not in office (I suspect no one is even on property) but no one bothered to return the call during the 15 days that we stayed at the hotel That to me is very bad management.

"There is no management " Read full review on TripAdvisor 7/24/2008 Vote