The Watermark Hotel and Spa, San Antonio, Problem

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Rank

8th

Out of 504

The Watermark Hotel and Spa	Average Price: $322 Check Rates

Hotel Class:

212 West Crockett Street

San Antonio, 78205 View map

4-Star Hotel Rank: 6 of 32
Average review rating: 4.29

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (6) , Travelocity (10) , TripAdvisor (201) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (4) bad (10) big deal (5) broke (1) broken (2) complain (9) complaint (6) difficult (3) dirty (2) disappoint (23) disturbing (2) downfall (2) downside (3) dusty (3) expensive (5) filthy (2) frustrated (3) hard (5) horrible (3) ignored (2) issue (16) lack (7) loud (4) mess (4) mistake (5) mold (3) negative (10) noise (11) noisy (2) overcharged (2) overpriced (3) poor (3) pricey (8) problem (20) ridiculous (3) rude (3) slow (8) smell (4) stink (2) subpar (1) tacky (1) tear (1) terrible (6) tiny (3) uncomfortable (2) unfortunate (5) unimpress (2) worn (3) worst (2) wrong (4)

Problem

Appears in 26 comments.

The following words were used in comments with Problem:
clean (2) coffee (2) few (3) helpful (2) hotel (4) housekeeping (2) maintenance (2) not (8) reservation (2) reviews (2) room (6) service (3) staff (4)

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1. This apparently is an Omni problem, rather than dimwitted local management, as a central contract provider for hotels is used.

"Superb 3-day experience " Read full review on TripAdvisor 12/28/2011 Vote

2. We will certainly stay at Mokara again, but hope that the niggling little problems are sorted out.

"Great staff, but some things hit and miss " Read full review on TripAdvisor 12/12/2011 Vote

3. She then told us that she wasn't sure if the problem would be corrected.

"Good Hotel but not great " Read full review on TripAdvisor 6/5/2011 Vote

4. She informed us that she was getting ready to leave and would make a note in the system about the problem.

"Good Hotel but not great " Read full review on TripAdvisor 6/5/2011 Vote

5. I was the only one in my group who experienced this problem so must have been the location of my room.

"Excellent stay! " Read full review on TripAdvisor 2/5/2011 Vote

6. The only downside I can think of was that I had problems with wifi in my room.

"Excellent stay! " Read full review on TripAdvisor 2/5/2011 Vote

7. Went through all towels to contain this water problem.

"disappointment " Read full review on TripAdvisor 9/10/2010 Vote

8. Had some problems with our reservation at first since they had not recieved our reservation yet because we did it online the night before.

"Luxury hidden in riverwalk area " Read full review on TripAdvisor 6/27/2009 Vote

9. Calls to housekeeping or the front desk to address these problems or similar problems with laundry were either not answered or endlessly transferred.

"Extraordinarily deficient service for a hotel with pretensions to being nice " Read full review on TripAdvisor 6/21/2009 Vote

10. My frustrations with this hotel stem from the problems with the service.

"Extraordinarily deficient service for a hotel with pretensions to being nice " Read full review on TripAdvisor 6/21/2009 Vote