The Watermark Hotel and Spa, San Antonio, Complain

OpinionWell's Blog

Home » United States » Texas » San Antonio Destinations » San Antonio Hotels » The Watermark Hotel and Spa

OpinionWell
Rank

8th

Out of 504

The Watermark Hotel and Spa	Average Price: $322 Check Rates

Hotel Class:

212 West Crockett Street

San Antonio, 78205 View map

4-Star Hotel Rank: 6 of 32
Average review rating: 4.29

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (6) , Travelocity (10) , TripAdvisor (201) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (4) bad (10) big deal (5) broke (1) broken (2) complain (9) complaint (6) difficult (3) dirty (2) disappoint (23) disturbing (2) downfall (2) downside (3) dusty (3) expensive (5) filthy (2) frustrated (3) hard (5) horrible (3) ignored (2) issue (16) lack (7) loud (4) mess (4) mistake (5) mold (3) negative (10) noise (11) noisy (2) overcharged (2) overpriced (3) poor (3) pricey (8) problem (20) ridiculous (3) rude (3) slow (8) smell (4) stink (2) subpar (1) tacky (1) tear (1) terrible (6) tiny (3) uncomfortable (2) unfortunate (5) unimpress (2) worn (3) worst (2) wrong (4)

Complain

Appears in 11 comments.

The following words were used in comments with Complain:
lounge (2) management (2) mess (2) not (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. I complained to the management and they said I would get a discount the next time.

"Hotel is fabulous but tried spa twice- they missed the mark both times " Read full review on TripAdvisor 2/6/2012 Vote

2. she didn't call me back until the wedding coordinator called and complained.

"The worst wedding hairdo ever " Read full review on TripAdvisor 6/9/2011 Vote

3. If we received this response after complaining about the air conditioning, we would have pressed the issue.

"Good Hotel but not great " Read full review on TripAdvisor 6/5/2011 Vote

4. I had to call to complain about the mess in the women's lounge.

"Didn't Meet Expectations " Read full review on TripAdvisor 2/28/2011 Vote

5. I had to call to complain about the mess in the women's lounge.

"Didn't Meet Expectations " Read full review on TripAdvisor 2/28/2011 Vote

6. some people complained, we found it calming.

"Best Hotel on the riverwalk " Read full review on TripAdvisor 2/17/2011 Vote

7. Nothing to complain about really :).

"Best hotel I’ve ever stayed in " Read full review on Expedia 7/21/2009 Vote

8. There really wasn't a thing to complain about -- can't remember the last time I felt that way.

"Beauty and indulgence " Read full review on Expedia 1/7/2009 Vote

9. We did make requests but I did not complain till asked in an email - then, when I described the above, the manager called.

"This is NOT a 4 star experience " Read full review on TripAdvisor 3/10/2008 Vote

10. Obviously they have fixed everything that people have complained about, and the service is excellent.

"The Watermark Needs an Updated Review " Read full review on TripAdvisor 8/4/2006 Vote