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Rank
8th
Out of 504

The Watermark Hotel and Spa

Average Price: $322  
 
Hotel Class:
212 West Crockett Street
San Antonio, 78205 View map  
4-Star Hotel Rank: 6 of 32
Average review rating: 4.29
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (39) , MyTravelGuide (6) , Travelocity (10) , TripAdvisor (201) , YahooTravel (9)
SAFE TO BOOK ? (0/5 issues found)
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Issue
Appears in 17 comments. 
The following words were used in comments with Issue:
arrival (2)   carpet (2)   chocolate (2)   clean (4)   cleanliness (4)   expectation (3)   furniture (2)   good (2)   liked (2)   not (6)   room (9)   service (4)   spa (5)    
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1. There are just some issues they could improve on to make it once again outstanding.
"Wonderful Spa - Not so great Food - Horrible Logistics " Read full review on TripAdvisor   2/12/2012 Vote      
2. If we received this response after complaining about the air conditioning, we would have pressed the issue.
"Good Hotel but not great " Read full review on TripAdvisor   6/5/2011 Vote      
3. The cleanliness of the rooms was an issue (mainly carpet and furniture) on arrival and the room just didn't see as clean feeling or clean looking as I expected.
"Didn't Meet Expectations " Read full review on TripAdvisor   2/28/2011 Vote      
4. The spa services were good but even the spa cleanliness was somewhat of an issue and service was spotty.
"Didn't Meet Expectations " Read full review on TripAdvisor   2/28/2011 Vote      
5. The cleanliness of the rooms was an issue (mainly carpet and furniture) on arrival and the room just didn't see as clean feeling or clean looking as I expected.
"Didn't Meet Expectations " Read full review on TripAdvisor   2/28/2011 Vote      
6. The spa services were good but even the spa cleanliness was somewhat of an issue and service was spotty.
"Didn't Meet Expectations " Read full review on TripAdvisor   2/28/2011 Vote      
7. As expected the mini bar drinks and snacks available in the room were expensive, but the nearby CVS store on the riverwalk helped solve that issue.
"Great location and nice place to stay " Read full review on TripAdvisor   6/8/2010 Vote      
8. There were a few minor issues with the room that did not affect our stay (no Do Not Disturb Sign and there was a stain/bleach mark on the throw pillows).
"Great location and nice place to stay " Read full review on TripAdvisor   6/8/2010 Vote      
9. My issues (and my colleagues had many similar stories) involved things like a minibar that was not checked for nearly a week -- leaving me to call and plead on a daily basis for a refill of Diet Coke and other beverages, housekeeping that was entirely inconsistent -- dirty towels left in the bathroom for two days, garbage not emptied, turndown with chocolates one day and then not again for 5 days, etc.
"Extraordinarily deficient service for a hotel with pretensions to being nice " Read full review on TripAdvisor   6/21/2009 Vote      
10. Lastly, my Visa was double charged for the bill and I had to contact the Hotel to have a credit issued.
"Disappointed with service at the San Antonio Watermark Hotel " Read full review on Expedia   6/12/2009 Vote      
   
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