The Watermark Hotel and Spa, San Antonio, Complaint

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Rank

8th

Out of 504

The Watermark Hotel and Spa	Average Price: $322 Check Rates

Hotel Class:

212 West Crockett Street

San Antonio, 78205 View map

4-Star Hotel Rank: 6 of 32
Average review rating: 4.29

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (6) , Travelocity (10) , TripAdvisor (201) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 11 comments.

The following words were used in comments with Complaint:
complaints (11) hotel (3) room (2) service (2)

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1. The only complaint I have is that the internet is very unreliable and for the quality of the hotel, I would expect it to be better.

"Luxury on the Riverwalk " Read full review on TripAdvisor 4/11/2012 Vote

2. Overall we were very satisfied with everything and can't think of a single complaint.

"Great hotel and excellent service " Read full review on TripAdvisor 1/24/2012 Vote

3. The only complaint we have was the plush luxury carpet was a bit soiled BUT the only reason we noticed was because we had our 8 month old with us.

"Excellent Mother's Day weekend trip! " Read full review on TripAdvisor 8/2/2011 Vote

4. Only complaint I have is everyone had trouble using the wireless in their rooms; hotel does need to update that feature.

"Unbelievable Experience " Read full review on TripAdvisor 10/12/2009 Vote

5. Other people may have complaints about The Watermark, but I have none on this past visit.

"We'll be back! " Read full review on YahooTravel 12/20/2008 Vote

6. My only complaint--the long wait for breakfast and lunch to be served--it was almost quicker to order room service.

"The Best of San Antonio " Read full review on Travelocity 10/1/2007 Vote

7. The other complaint is the valet is a little expensive ($28/day) and they take 10-15 minutes to get your car.

"Great Room and Service " Read full review on TripAdvisor 5/31/2007 Vote

8. The only two complaints we had was the restaurant at the hotel, Pesca, had bad service on two different occasions.

"Great Room and Service " Read full review on TripAdvisor 5/31/2007 Vote

9. My only complaint was when I called the front desk to request pillows, bottled water, etc.

"The Watermark Needs an Updated Review " Read full review on TripAdvisor 8/4/2006 Vote

10. My only complaint was that the door at riverwalk level was always unlocked - it should require a keycard based on the way people behave on the riverwalk.

"The Watermark Needs an Updated Review " Read full review on TripAdvisor 8/4/2006 Vote