1. This a Big Thank you to CIndy (staff member) who helped me early in Feb 2012 My daughter and a friend were staying at this Hotel, unfortunately My Daughter and her Friend went to the North Shore for a Day Trip and were robbed passports cards and cash everything they were due to travel back to Australia the next day it was very messy luckly Cindy offered her assistance and advice after serveral phone calls from Australia between Cindy and myself everything got sorted and the Girls arrived home in Australia the next day.