Waikiki Gateway Hotel, Honolulu, Rude

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Rank

55th

Out of 165

Waikiki Gateway Hotel	Average Price: $85 Check Rates

Hotel Class:

2070 KALAKAUA AVENUE

Honolulu, 96815 View map

2-Star Hotel Rank: 20 of 51
Average review rating: 3.48

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (75) , MyTravelGuide (4) , Travelocity (18) , TripAdvisor (328) , YahooTravel (21)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 15 comments.

The following words were used in comments with Rude:
clerk (2) desk (4) exceptional (3) hotel (2) nice (2) not (3) room (4) staff (6) unhelpful (2)

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1. The staff was a young male and he was quite rude, but after realizing it was his mistake he became nice.

"Good stay overall " Read full review on TripAdvisor 4/7/2012 Vote

2. some of the front desk are very rude.

"very bad customer service " Read full review on TripAdvisor 2/26/2012 Vote

3. After completing this process and going up to my room I was forced to answer a phone that would not stop ringing, it was the security gaurd from the front desk attempting to explain to me how I was rude and harrassing 'them', I was flabbergasted.

"minor misunderstanding gets me removed by police after checking in " Read full review on TripAdvisor 2/13/2012 Vote

4. Where do i begin??-staff was VERY rude.

"Gateway to hell! " Read full review on TripAdvisor 1/17/2012 Vote

5. When spoke to the hotel front-desk manager - there was no apology but a rude 'who cares??' attitude.

"Hell hotel in Honolulu " Read full review on TripAdvisor 1/17/2012 Vote

6. So to say that all of the staff are rude and unhelpful is blatantly untrue.

"Follow up... " Read full review on TripAdvisor 11/9/2011 Vote

7. We found the staff to be very unhelpful and rude.

"Will never stay here again! " Read full review on TripAdvisor 8/7/2011 Vote

8. The staff were ALL completely rude, with the exception of the house maids and the smiley all rounder black guy.

"Horrible staff, stay elsewhere " Read full review on TripAdvisor 6/4/2011 Vote

9. DURING your stay, they are rude, unwilling, except for the drivers.

"WORST HOTEL EVER " Read full review on TripAdvisor 5/16/2011 Vote

10. Nice greeting, on inspection of room front desk clerk was rude and offending, Reported a water leak above bathroom ceiling and reported switch to another room, clerk still rude.

"one front desk clerk very rude and offensive not impressed " Read full review on Expedia 9/30/2009 Vote