New Otani Kaimana Beach Hotel, Honolulu, Complaint

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Rank

42nd

Out of 165

New Otani Kaimana Beach Hotel	Average Price: $188 Check Rates

Hotel Class:

2863 KALAKAUA Avenue

Honolulu, 96815 View map

3-Star Hotel Rank: 7 of 20
Average review rating: 4.16

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (65) , MyTravelGuide (6) , Travelocity (11) , TripAdvisor (251) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (3) a bit small (3) annoy (2) avoid (10) bad (11) badly (2) bed bugs (2) big deal (2) bit dated (8) chipped (3) complain (9) complaint (3) cram (2) dated (13) difficult (2) dirty (6) disappoint (7) downside (6) dreadful (2) expensive (27) filthy (2) hard (12) hardly (4) hectic (3) horrible (5) inconvenient (5) issue (10) lack (5) loud (14) mess (2) mistake (3) nasty (2) negative (12) noise (29) noisy (9) outdated (7) overpriced (6) poor (3) pricey (5) problem (19) ridiculous (5) rude (4) shock (3) slow (8) smell (2) terrible (2) tiny (18) uncomfortable (3) worn (6) wrong (3)

Complaint

Appears in 13 comments.

The following words were used in comments with Complaint:
cares (2) complaints (13) hotel (3) new (2) night (2) not (2) room (9) size (3) small (2) staff (2)

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1. The only complaint was the room size for the price.

"A tiny but fabulous room! " Read full review on TripAdvisor 10/31/2011 Vote

2. We stayed at the New Otani for 14 nights and did not have a complaint.

"new otani hotel was wonderful first experience in Hawaii " Read full review on TripAdvisor 10/16/2011 Vote

3. Our complaints center around the number of inconveniences we encountered & a consistent, uniform attitude of indifference from various staff.

"Excellent Bed but too many Inconveniences " Read full review on TripAdvisor 9/23/2011 Vote

4. We did get one of the small, older rooms mentioned in the other reviews but I had no complaints given the rate.

"Nice location and good value " Read full review on TripAdvisor 7/22/2011 Vote

5. Probably my biggest complaint is that the hotel bar closes at 10pm and they do last call at 9:45pm.

"Some good, some bad " Read full review on TripAdvisor 1/12/2010 Vote

6. I spent five nights at the New Otani and only complaint is the size of the room.

Read full review on MyTravelGuide 2/24/2009 Vote

7. I have no complaints.

"It was fine " Read full review on Expedia 1/8/2009 Vote

8. I also read complaints about the sizes of the rooms.

"Don't believe the complainers - New Otani is terrific! " Read full review on TripAdvisor 4/7/2007 Vote

9. I read complaints about dirty rooms - ours was perfect.

"Don't believe the complainers - New Otani is terrific! " Read full review on TripAdvisor 4/7/2007 Vote

10. There were no amenities whatsoever in this hotel - not even internet access - and the staff could have cared less about our complaints.

"Hated The New Otani Kaimana Beach " Read full review on TripAdvisor 2/21/2006 Vote