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Rank
76th
Out of 468

The Royal Palm Hotel

Average Daily Rate: NA  
 
Hotel Class:
1545 COLLINS AVENUE
Miami, 33139 View map  
3-Star Hotel Rank: 36 of 122
Average review rating: 3.53
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (109) , MyTravelGuide (1189) , Travelocity (34) , TripAdvisor (308)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 86 comments. 
The following words were used in comments with Rude:
accommodating (4)   customer (5)   desk (18)   extremely (6)   guest (3)   helpful (5)   hotel (14)   maid (3)   management (6)   much (4)   need (7)   not (24)   pool (8)   room (10)   service (12)   staff (54)   super (4)   train (4)   unhelpful (7)   well (3)    
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1. Most of the people I spoke to at the front desk were either rude or unhelpful.
"The Royal Dump! " Read full review on TripAdvisor   2/4/2010 Vote      
2. Mediocre service at check in and borderline rude valet staff (which is $39/day, by the way).
"Don't trust the pics on the website " Read full review on TripAdvisor   1/9/2010 Vote      
3. All interactions with front desk were terrible, they put me on hold for 20 mins when i was asking for a late checkout, the concierge was super rude when asked for restaurant recommendations.
"Don't stay here, awful service, awful rooms, awful everything!!!! " Read full review on TripAdvisor   1/4/2010 Vote      
4. The maids were super rude, the first day they didnt clean the room until they were called and then came to the room with a big attitude, second day the first thing she said was 'you finally woke up', seriously.
"Don't stay here, awful service, awful rooms, awful everything!!!! " Read full review on TripAdvisor   1/4/2010 Vote      
5. The only problem we had was with the rude maid who wouldnt bring us laundry bags and felt it necessary to ask why we needed them.
"Very Nice " Read full review on TripAdvisor   12/17/2009 Vote      
6. hotel looks fab from the outside however one of the doormen was rude and ver unhelpful.
"give the royal palm a miss :-( " Read full review on Expedia   11/4/2009 Vote      
7. The housekeepers were very rude, we ask if she could come back she stated 'no I have other rooms to clean' and didnt come back.
"Would never stay here again!!!!!!! " Read full review on TripAdvisor   10/18/2009 Vote      
8. The pool manager is rude as well.
"Believe the reviews...NOT a good hotel " Read full review on TripAdvisor   9/8/2009 Vote      
9. The person at the desk for Concierge service was very rude and lacked customer service.
"Believe the reviews...NOT a good hotel " Read full review on TripAdvisor   9/8/2009 Vote      
10. Hotel manager extremely rude.
"THEFT, AWFUL HOTEL>DO NOT STAY HERE " Read full review on TripAdvisor   8/24/2009 Vote      
   
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