The Royal Palm Hotel, Miami, Complain

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Rank

76th

Out of 468

The Royal Palm Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1545 COLLINS AVENUE

Miami, 33139 View map

3-Star Hotel Rank: 36 of 122
Average review rating: 3.53

OpinionWell Value Index: NA

Traveler reviews analyzed: MyTravelGuide (1189) , Travelocity (34) , Expedia (109) , TripAdvisor (308)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 76 comments.

The following words were used in comments with Complain:
$ (5) better (4) desk (16) fee (4) guest (5) high (3) hotel (10) management (10) most (4) never (5) night (6) not (17) renovation (4) resort (6) reviews (5) room (40) suite (7) upgraded (4) view (4) water (3)

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1. They did switch us but not without complaining.

"So-So Time at Hotel. Great Time in Miami " Read full review on Expedia 9/8/2010 Vote

2. I would have complained also but my stay was so short it wasn't really worth it.

"Disappointing, overpriced hotel - believe the reviews! " Read full review on TripAdvisor 2/27/2010 Vote

3. I also witnessed a few other people complaining about room/wanting a change, most of them seemed to just get brushed off by whoever was working the desk, a couple seemed to succeed in at least getting a new room.

"Disappointing, overpriced hotel - believe the reviews! " Read full review on TripAdvisor 2/27/2010 Vote

4. again complaining at the front desk they upgraded us to a $700 a night luxury suite, took the elevator up barely found the room, the numbers fell off and left the rusty imprint of room #206, opened the door and we were completely horrified it had the most repulsive smell and the filth was unbelievable.

"Royal Palm Resort is a DUMP " Read full review on TripAdvisor 2/16/2010 Vote

5. We immediately went down with our luggage to the front desk and complained so they upgraded us to $500night luxury suite with sitting area and balcony #409.

"Royal Palm Resort is a DUMP " Read full review on TripAdvisor 2/16/2010 Vote

6. I have never critisized a hotel and I never complain.

"Worst hotel ever " Read full review on TripAdvisor 1/24/2010 Vote

7. Oh yeah, after we complained about the filthy rooms they did move up to a suite, we was just a little cleaner.

"Would never stay here again!!!!!!! " Read full review on TripAdvisor 10/18/2009 Vote

8. We proceed back to the front desk to complain, Carolina, at the desk was helpful.

"Believe the reviews...NOT a good hotel " Read full review on TripAdvisor 9/8/2009 Vote

9. Other points to complain about:Gym - absolutely disgusting, weights missing, water machine not workingSwimming pool - Ok but never cleaned out, bits floating around in itRoom - Dirty towels taken but not replaced, left with a flannel as a hand towelStaff - Most were unpolite and not very helpful.

"STAY AWAY!!!!!!!!!!! Dont be fooled by their website " Read full review on TripAdvisor 8/31/2009 Vote

10. We complained again so they upgraded us to a beach view on the 15th floor.

"STAY AWAY!!!!!!!!!!! Dont be fooled by their website " Read full review on TripAdvisor 8/31/2009 Vote