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Rank
7th
Out of 366

Royal Palms Resort and Spa

Average Price: $344  
 
Hotel Class:
5200 East Camelback Road
Phoenix, 85018 View map  
4-Star Hotel Rank: 5 of 11
Average review rating: 4.63
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (67) , MyTravelGuide (1) , Travelocity (3) , TripAdvisor (392) , YahooTravel (19)
SAFE TO BOOK ? (1/5 issues found)
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Wrong
Appears in 10 comments. 
The following words were used in comments with Wrong:
not (3)   spa (2)    
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1. The front desk gave us the wrong spa hours so be sure to check with the spa directly if you are interested.
"Lovely hotel and grounds " Read full review on TripAdvisor   1/29/2012 Vote      
2. Unfortunately all of the treatments we had booked ahead of time got completely messed up and after having our first treatments the others were completely wrong and could not be fixed due to overbooking.
"Charming hotel and spa but disorganized " Read full review on TripAdvisor   1/1/2012 Vote      
3. You can't go wrong here.
"Amazing as usual " Read full review on TripAdvisor   11/16/2011 Vote      
4. I feel like I am nit-picking but when you spend that kind of money and the reputation of the customer service is very high, you tend to look for things wrong.
"Truly lives up to its name. " Read full review on TripAdvisor   7/20/2011 Vote      
5. You cannot go wrong here, yes, it is pricey but you get what you are expecting.
"This is the best! " Read full review on TripAdvisor   5/24/2011 Vote      
6. And boy were they not wrong.
"Wonderful & Romantic " Read full review on TripAdvisor   7/22/2009 Vote      
7. Ashley at reception was fantastic when our tour to the Grand Canyon was accidentally booked for the wrong date by the tour co & resolved the issue quickly.
"Beautiful, romantic, relaxing with stellar service " Read full review on TripAdvisor   4/22/2009 Vote      
8. First we were given the wrong bill (with someone who was charged about half what we paid per night for lodging).
"Not All It Is Cracked Up To Be! " Read full review on TripAdvisor   10/16/2007 Vote      
9. While our food (lobster bisque, salad, and desert) was excellent, we were seated in a corner of the restaurant and essentially forgotten -- we had to wait more than five minutes on several occasions just to get the waiter`s attention after small problems (need for a knife, no pen provided with credit/room payment slip), our water and tea were not replenished, and the waiter placed our meals in front of the wrong person.
"When can we go back?!?! " Read full review on TripAdvisor   4/9/2007 Vote      
10. I was completely wrong.
"One of the best Hotel deals in the Country " Read full review on TripAdvisor   9/13/2005 Vote      
   
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