Royal Palms Resort and Spa, Phoenix, Complain

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Rank

7th

Out of 366

Royal Palms Resort and Spa	Average Price: $344 Check Rates

Hotel Class:

5200 East Camelback Road

Phoenix, 85018 View map

4-Star Hotel Rank: 5 of 11
Average review rating: 4.63

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (67) , MyTravelGuide (1) , Travelocity (3) , TripAdvisor (392) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (3) a bit small (3) annoy (8) apologetic (2) arrogant (2) avoid (5) bad (16) big deal (4) complain (12) complaint (12) cramped (3) difficult (5) disappoint (33) downside (4) expensive (17) fear (2) frustrated (2) hard (12) inconvenient (2) irritate (2) issue (14) lack (4) loud (9) mediocre (8) mistake (2) nasty (2) negative (10) noise (17) noisy (13) overbook (2) overpriced (4) poor (7) pricey (9) problem (27) rat (3) reluctantly (2) sad (5) shame (3) shock (3) slow (3) smell (8) stained (2) terrible (7) tiny (6) too small (2) uncomfortable (4) unfortunate (15) worn (4) worst (2) wrong (8)

Complain

Appears in 13 comments.

The following words were used in comments with Complain:
$ (3) bed (3) fee (3) hotel (2) nice (2) not (2) resort (3) room (3)

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1. What's not to like about this place? I think the only thing you could possibly complain about is the $28 mandatory resort fee, but even that seemed reasonable to me considering there was a no tipping policy, free HS internet and a nice fitness center in return.

"Royal Palms is #1 in Phoenix for a reason! " Read full review on TripAdvisor 5/6/2012 Vote

2. When I complained about it the response I rec'd was 'I'm sorry'.

"Not pleased this time " Read full review on TripAdvisor 4/29/2011 Vote

3. This is first hotel I have ever complained about.

"Magnificent grounds and amenities,however,room not maintained " Read full review on TripAdvisor 12/13/2010 Vote

4. Oh god someone must complain about something here but I don't know what it is.

"Amazing! " Read full review on TripAdvisor 5/9/2010 Vote

5. My daughter got married there and most of the people complained about how 'dark' their room were and how they were going to put their make up on.

"Paradise in Phoenix " Read full review on TripAdvisor 4/19/2010 Vote

6. The hotel offered us bed boards when I complained, but when you pay over $450 for a room, you do not expect a well worn mattress or a bed board.

"Fabulous hotel, sub par mattresses " Read full review on TripAdvisor 2/20/2010 Vote

7. To nit pick I would only complain about T.

"The Best " Read full review on TripAdvisor 12/17/2009 Vote

8. There is nothing to complain about.

"A "Secret Garden" Oasis - Absolutely the Best! " Read full review on TripAdvisor 10/17/2009 Vote

9. So I went to the desk at 5 AM the second morning and complained and we were moved that afternoon.

"Nice Place, friendly staff, but... " Read full review on Expedia 8/27/2009 Vote

10. I noticed that some travellers complained about the $22 per day resort fee.

"Wonderfully relaxing with great service " Read full review on TripAdvisor 8/19/2008 Vote