Royal Palms Resort and Spa, Phoenix, Issue

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Rank

7th

Out of 366

Royal Palms Resort and Spa	Average Price: $344 Check Rates

Hotel Class:

5200 East Camelback Road

Phoenix, 85018 View map

4-Star Hotel Rank: 5 of 11
Average review rating: 4.63

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (67) , MyTravelGuide (1) , Travelocity (3) , TripAdvisor (392) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (3) a bit small (3) annoy (8) apologetic (2) arrogant (2) avoid (5) bad (16) big deal (4) complain (12) complaint (12) cramped (3) difficult (5) disappoint (33) downside (4) expensive (17) fear (2) frustrated (2) hard (12) inconvenient (2) irritate (2) issue (14) lack (4) loud (9) mediocre (8) mistake (2) nasty (2) negative (10) noise (17) noisy (13) overbook (2) overpriced (4) poor (7) pricey (9) problem (27) rat (3) reluctantly (2) sad (5) shame (3) shock (3) slow (3) smell (8) stained (2) terrible (7) tiny (6) too small (2) uncomfortable (4) unfortunate (15) worn (4) worst (2) wrong (8)

Issue

Appears in 19 comments.

The following words were used in comments with Issue:
busy (2) expense (2) hotel (3) not (5) pool (3) recommend (2) resort (2) room (6) service (2) slight (2)

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1. Suffice it to say, it was not a good experience and I am also going to be reviewing it with Platinum Am Ex because with this service and these issues, they should not be recommending it to anyone.

"Would Not Go Back Again or Recommend " Read full review on TripAdvisor 4/25/2012 Vote

2. For a hotel with business travelers who oftentimes have early flights, the room service issue in the morning was the final straw for my husband, who travels extensively for business.

"Would Not Go Back Again or Recommend " Read full review on TripAdvisor 4/25/2012 Vote

3. Given the fact that one of my reasons for choosing this hotel was to rest, that issue was a bit disconcerting.

"Excellent with one small exception... " Read full review on TripAdvisor 10/18/2011 Vote

4. If you factor it into the room price at booking it is not an issue.

"Best hotel we have stayed in " Read full review on TripAdvisor 8/15/2011 Vote

5. We were there 8 days and had no issues with finding somewhere to sunbathe, the pool team provide you with iced water throughout the day.

"Best service ever " Read full review on TripAdvisor 5/27/2011 Vote

6. Whenever an issue arises it is resolved without fuss.

"Best service ever " Read full review on TripAdvisor 5/27/2011 Vote

7. I understand that this is a safety issue due to the gas fireplace in the room, but it was essentially like having a window open until we figured out what was letting in the cold air.

"Great location, not crowded, beautiful grounds. " Read full review on TripAdvisor 3/1/2011 Vote

8. No further roof rat issues after the move.

"Great location, not crowded, beautiful grounds. " Read full review on TripAdvisor 3/1/2011 Vote

9. Ashley at reception was fantastic when our tour to the Grand Canyon was accidentally booked for the wrong date by the tour co & resolved the issue quickly.

"Beautiful, romantic, relaxing with stellar service " Read full review on TripAdvisor 4/22/2009 Vote

10. I would recommend this resort to others even though I had a slight issue with Jose by the pool.

"Beautiful hotel but probably not for families " Read full review on TripAdvisor 4/28/2008 Vote