Royal Palms Resort and Spa, Phoenix, Complaint

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Rank

7th

Out of 366

Royal Palms Resort and Spa	Average Price: $344 Check Rates

Hotel Class:

5200 East Camelback Road

Phoenix, 85018 View map

4-Star Hotel Rank: 5 of 11
Average review rating: 4.63

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (67) , MyTravelGuide (1) , Travelocity (3) , TripAdvisor (392) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (3) a bit small (3) annoy (8) apologetic (2) arrogant (2) avoid (5) bad (16) big deal (4) complain (12) complaint (12) cramped (3) difficult (5) disappoint (33) downside (4) expensive (17) fear (2) frustrated (2) hard (12) inconvenient (2) irritate (2) issue (14) lack (4) loud (9) mediocre (8) mistake (2) nasty (2) negative (10) noise (17) noisy (13) overbook (2) overpriced (4) poor (7) pricey (9) problem (27) rat (3) reluctantly (2) sad (5) shame (3) shock (3) slow (3) smell (8) stained (2) terrible (7) tiny (6) too small (2) uncomfortable (4) unfortunate (15) worn (4) worst (2) wrong (8)

Complaint

Appears in 16 comments.

The following words were used in comments with Complaint:
$ (2) biggest (2) complaints (16) fee (2) hot (2) hotel (2) not (3) resort (3) single (2)

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1. Not one single complaint (and I can be very picky).

"My Secret Hideaway " Read full review on TripAdvisor 11/15/2011 Vote

2. We had a great time and my observation isn't a complaint.

"Great Service - Great Location - Tight on space " Read full review on TripAdvisor 11/16/2009 Vote

3. My only complaint is the resort fee is pretty steep - $25 per day.

"BEautiful Resort " Read full review on Expedia 9/15/2009 Vote

4. She appeared not to know how to handle this complaint.

"Wonderful & Romantic " Read full review on TripAdvisor 7/22/2009 Vote

5. One complaint was the unexpected $25 per night resort service fee that was not disclosed.

"Highly Recommended " Read full review on Expedia 7/15/2009 Vote

6. Our only complaint about the Royal Palms is their pool.

"Beautiful hotel/rooms - but tiny pool! " Read full review on TripAdvisor 5/7/2009 Vote

7. My girlfriends and I just spent a wonderful weekend here, and we didn't have a single complaint.

"Best service I've ever had " Read full review on TripAdvisor 4/7/2009 Vote

8. Our biggest complaint was the hot weather, which wasn`t the fault of the hotel.

"Felt like a 40`s movie star! " Read full review on TripAdvisor 12/8/2008 Vote

9. Our biggest complaint was the hot weather, which wasn't the fault of the hotel.

"Felt like a 40's movie star! " Read full review on TripAdvisor 9/14/2008 Vote

10. The only complaint I can think of, is that we were on the bottom level, so at about 7am I was woken up several times the first morning by people trampling around upstairs.

"Very romantic getaway, even for those who are sick of Scottsdale " Read full review on TripAdvisor 8/19/2008 Vote