Jurys Normandy Inn, Washington DC, Complaint

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Rank

57th

Out of 279

Jurys Normandy Inn	Average Price: $241 Check Rates

Hotel Class:

2118 Wyoming Avenue NorthWest

Washington DC, 20008 View map

3-Star Hotel Rank: 29 of 58
Average review rating: 4

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (38) , Travelocity (2) , TripAdvisor (212) , YahooTravel (7)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 22 comments.

The following words were used in comments with Complaint:
arrival (2) clothes (2) complaints (22) customer (2) fairly (2) hotel (5) not (5) poor (2) room (12) service (4) staff (3)

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1. My only complaint was that our room was missing towels when we first arrived, but a quick call to the front desk remedied the situation.

"Nice hotel, but quite a trek from the metro " Read full review on TripAdvisor 5/14/2012 Vote

2. My only complaint is that when we arrived on Friday evening at 8pm, the hotel garage (which costs $30/night) was full.

"Great little place in the heart of D.C. " Read full review on TripAdvisor 3/23/2012 Vote

3. Only complaint about the room was that it kept getting hot, we controlled the temperature by opening the window a little when we were in the room, but that's an issue that should be fixed.

"Great little place in the heart of D.C. " Read full review on TripAdvisor 3/23/2012 Vote

4. My only complaint was that, aside from a closet, there was no storage space in the room for our clothes.

"A Great Little Hotel " Read full review on TripAdvisor 3/4/2012 Vote

5. My only complaint would be that the wifi was too weak to use in our room, but worked fine in the lobby.

"A great value - beautiful hotel in a great location " Read full review on TripAdvisor 2/7/2012 Vote

6. My primary complaint about the Normandy Hotel is its POOR room security and unprofessional customer service.

"Unprofessional customer service & poor security " Read full review on TripAdvisor 1/30/2012 Vote

7. My only complaint were that there were no drawers to store clothes and the walls were very thin so one could hear what was going on in the corridor and room next door.

"Nice Little Hotel " Read full review on TripAdvisor 1/15/2012 Vote

8. now for my complaints: The room was very tiny.

"Nice hotel " Read full review on TripAdvisor 12/30/2011 Vote

9. One complaint: The staff, while polite and attentive, was very slow to answer my emails, and I had to ask three or four times and wait five days for a confirmation to be sent to my email address.

"Comfortable rooms, amazing location... " Read full review on TripAdvisor 11/20/2011 Vote

10. I do realize it's not any fault of the staff, but my complaint to them only egged these poor excuses of human flesh on.

"Close quarters " Read full review on TripAdvisor 10/31/2011 Vote