The Carlyle Suites, Washington DC, Issue

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Rank

6th

Out of 279

The Carlyle Suites	Average Price: $291 Check Rates

Hotel Class:

1731 New Hampshire Avenue NorthWest

Washington DC, 20009 View map

3-Star Hotel Rank: 3 of 58
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (73) , TripAdvisor (445) , YahooTravel (6)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (3) annoy (3) avoid (8) bad (27) big deal (3) complain (11) complaint (16) cramped (6) delay (3) difficult (7) dingy (4) dirty (5) disappoint (20) disturbing (3) downside (13) dump (3) expensive (21) frustrated (3) hard (17) hassle (7) hectic (3) horrible (3) inconvenient (3) insects (4) issue (19) lack (9) loud (5) mold (2) negative (16) nightmare (3) noise (16) noisy (10) overpriced (2) poor (3) pricey (9) problem (31) rock (4) rough (3) rude (9) slow (8) smell (12) smoker (4) terrible (3) tiny (15) unacceptable (3) uncomfortable (4) unfortunate (8) weird (3) worst (2) wrong (9)

Issue

Appears in 21 comments.

The following words were used in comments with Issue:
bed (3) car (3) customer (2) deal (2) free (2) great (2) heating (3) iron (2) linen (3) nice (2) night (3) not (6) offers (2) park (4) room (2) service (2) small (2) suite (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I reported the issue to the front desk and I was told that the air conditioning was turned off in favor of the heat because the weather had turned cool.

"Disappointing " Read full review on TripAdvisor 5/5/2012 Vote

2. While the Grande Suite we occupied was nicely furnished, there was one particular issue that made for an uncomfortable visit.

"Disappointing " Read full review on TripAdvisor 5/5/2012 Vote

3. I will echo the issues with only A/C or only Heat being available, but we were just fine with opening the window.

"An excellent stay in a great location " Read full review on TripAdvisor 4/28/2012 Vote

4. People talk about the great customer service, but it was non-existent when dealing with our issue.

"Terrible Service " Read full review on TripAdvisor 3/28/2012 Vote

5. To sum it up: This issue was poorly handled, and as it stands, we will not consider the Carlyle Suites for future stays nor refer anyone else to stay there.

"Terrible Service " Read full review on TripAdvisor 3/28/2012 Vote

6. When we discussed the issue with a manager the next morning, she offered to give us a free breakfast for our troubles.

"Terrible Service " Read full review on TripAdvisor 3/28/2012 Vote

7. She asked what would correct the issue in our eyes, and we asked to not pay for the night of discomfort.

"Terrible Service " Read full review on TripAdvisor 3/28/2012 Vote

8. Overall it was a nice stay but not sure I would stay again b/c customer service is key and not sure if there was a bigger issue it would be handled properly.

"Great location, cute hotel but guest services could use some improvement " Read full review on TripAdvisor 2/23/2012 Vote

9. Unfortunately, there weren't any hooks in the bathroom, which made it hard to hang towels or clothes but these were minor issues.

"Great rooms, great service but expensive breakfast " Read full review on TripAdvisor 8/24/2011 Vote

10. My scores above are brought down by the experience of having to deal with he bed linen issue.

"Great value for money for comfort in a pretty good location to explore DC " Read full review on TripAdvisor 8/11/2011 Vote