4. Pool area started off looking like a very nice space when you walk outside, only to find:1) A significant sized area (on floor 5) with a very small pool2) Only 10 chaise lounges (there are some outdoor sofas for those who like that)3) Really nice bar with some stools and beers on tap, but no one working there!4) No towels at the pool (had to go into the gym to get towels)Again, I'm not someone that traditionally complains.