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Rank
54th
Out of 517

Doubletree San Diego Downtown

Average Price: $187  
 
Hotel Class:
1646 Front Street
San Diego, 92101 View map  
3-Star Hotel Rank: 24 of 101
Average review rating: 3.49
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (48) , MyTravelGuide (930) , Travelocity (6) , TripAdvisor (173) , YahooTravel (10)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 10 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
generous (2)   hotel (4)   management (10)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. PR manager / sorry I forgot to ask the name) was quiet helpful and tried to convince me that its one of the finest hotels in San Diego.
Read full review on TripAdvisor   6/30/2011 Vote      
2. Richard the night time manager has no people skills.
"Customer Service makes a Difference " Read full review on TripAdvisor   4/9/2012 Vote      
3. When we asked about reimbursement for the hotel stay, the General Manager deflected our request to their insurance company, saying only they can reimburse you.
"OUR LUGGAGE WAS STOLEN OUT OF OUR ROOM! " Read full review on TripAdvisor   8/4/2011 Vote      
4. The General Manager was not on site, but even after she came to the hotel the next morning, she did not find it her priority to come see us.
"OUR LUGGAGE WAS STOLEN OUT OF OUR ROOM! " Read full review on TripAdvisor   8/4/2011 Vote      
5. When we said to the GM that this is your fault, her immediate response was 'Wait, its not my fault, I wasn't even on site when this happened!' Any person that has worked in a customer service oriented industry, knows that as a Manager, anything that happens in your establishment, IT'S YOUR FAULT.
"OUR LUGGAGE WAS STOLEN OUT OF OUR ROOM! " Read full review on TripAdvisor   8/4/2011 Vote      
6. The manager on duty did not even have the decency to come up to our room when we discovered the theft.
"OUR LUGGAGE WAS STOLEN OUT OF OUR ROOM! " Read full review on TripAdvisor   8/4/2011 Vote      
7. The manager checked us in as the clerk was working with someone else.
"Okay, but nothing special " Read full review on TripAdvisor   7/4/2009 Vote      
8. I had to argue with the front desk MANAGER about whether or not I got free breakfast.
"Great hotel...in spite of guests and employees " Read full review on TripAdvisor   9/9/2007 Vote      
9. I expect answers like that from employees new to the hotel or industry, but a manager.
"Great hotel...in spite of guests and employees " Read full review on TripAdvisor   9/9/2007 Vote      
10. The Manager on duty herself has damaged her car 3 times.
"Parking Garage " Read full review on TripAdvisor   3/22/2012 Vote      
   
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