Sheraton San Diego, San Diego, Service

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Rank

14th

Out of 517

Sheraton San Diego	Average Price: $231 Check Rates

Hotel Class:

1380 Harbor Island Drive

San Diego, 92101 View map

4-Star Hotel Rank: 7 of 30
Average review rating: 3.48

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (79) , MyTravelGuide (1112) , Travelocity (11) , TripAdvisor (792) , YahooTravel (48)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (54) balcony (161) bar (154) bathroom (131) beach (31) bed (150) bill (42) breakfast (199) charge (97) check in (138) check out (34) complimentary (34) concierge (45) cost (68) deal (57) dinner (52) downtown (247) fee (71) food (224) front desk (169) gym (38) hot tub (38) hotel (1807) housekeeping (55) lobby (196) location (358) lunch (32) manager (54) money (43) parking (405) pool (356) price (163) rate (125) recommend (104) restaurant (307) room (1702) room service (71) service (344) shower (63) shuttle (183) spa (40) staff (411) street (49) suite (33) to park (47) towel (49) valet (69) view (585) walk (225) wireless (56)

Service

Appears in 344 comments.

75% wrote positive comments about service

The following words were used in comments with Service:
clean (19) customer (41) excellent (21) food (47) friendly (24) good (43) great (43) guest (26) hotel (97) management (13) nice (26) night (19)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The rooms are nicely decorated, the views from the balcony are nice, the staff is friendly, and the service was good.

"Nice Place " Read full review on TripAdvisor 5/13/2012 Vote

2. If you can keep up the great customer service and continue to improve on what you already have, I'm sure the reviews will turn around in your favor.

"Pleasantly Surprised! " Read full review on TripAdvisor 5/11/2012 Vote

3. **COMPLIMENT TO THE STAFF: Hotel Services was very nice and very apologetic.

"Pleasantly Surprised! " Read full review on TripAdvisor 5/11/2012 Vote

4. Sports bar food was okay, but again friendly service.

"Good service and clean room " Read full review on TripAdvisor 5/10/2012 Vote

5. The bigger building is better because it has the amenitities that you would expect, nice pool good workout and a nice tapas bar with good wines and service.

"The Real Deal Says - From Fair to OK AND PLANES!! " Read full review on TripAdvisor 5/9/2012 Vote

6. No complaints on the food or service.

"Nice Choice " Read full review on TripAdvisor 5/8/2012 Vote

7. I am so grateful for such good service and that Nicolas followed thru as he said.

"Thank you to Nicolas from the Lost & Found and the entire staff. " Read full review on TripAdvisor 4/29/2012 Vote

8. The service was outstanding.

"Beautiful Property!!! " Read full review on TripAdvisor 4/25/2012 Vote

9. The service at the hotel is very good - the front desk personnel were always friendly.

"Suitable for a stopover or a longer stay. " Read full review on TripAdvisor 4/25/2012 Vote

10. There is a great trolley service that runs all through the city around $35 for the day.

"Very nice - had a great time. " Read full review on TripAdvisor 4/23/2012 Vote