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OpinionWell
Rank
75th
Out of 517

Sheraton San Diego

Average Price: $170  
 
Hotel Class:
1433 Camino Del Rio South
San Diego, 92108 View map  
3-Star Hotel Rank: 37 of 101
Average review rating: 3.59
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (5) , Expedia (66) , MyTravelGuide (4) , TripAdvisor (187) , YahooTravel (9)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 21 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
clean (2)   desk (9)   generous (4)   helpful (2)   hotel (2)   housekeeping (2)   management (22)   money (2)   welcoming (2)   well (2)    
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1. Hello, I am the General Manager for the Sheraton Mission Valley and we take these claims very seriously and welcome all feedback.
Read full review   6/27/2011 Vote      
2. The manager contacted us and refused to give us our money back.
"Bed Bugs! " Read full review on TripAdvisor   6/9/2011 Vote      
3. Front desk said he couldn't give us a refund but he would contact the manager.
Read full review   6/9/2011 Vote      
4. Front desk said he didn't have authority to give us our money back but the manager would contact us.
"Bed Bugs! " Read full review on TripAdvisor   6/9/2011 Vote      
5. I travel with my family we arrive the 23 of december 2010, what happened was the 25/dec/2010, the housekeeping she star to bader at 7:20 AM and we answer we are slpee please come later, we leave the hotel at 9:40 am and we come back at 9:00pm whe we come back she do not clean the room, I went to the front desk and the only person how was there he informed to me I tell the housekeeping do not clean the room, after more than one hour of disscutions he offer us to change the room, but nobody was there to help us with the luggage, I request to call with the manager but he tell me this is not possible.
"TERRIBLE SERVICE HOUSEKEEING " Read full review on TripAdvisor   1/20/2011 Vote      
6. Met the General Manager at the front desk when we checked in and she made us feel so welcome.
"Customer Service is OUTSTANDING! " Read full review on TripAdvisor   3/19/2010 Vote      
7. There was a little problem with the location of my room but once again when I contacted the front desk they responded quickly and efficently in taking care of it,,,,and I even got a follow up call from the Manager to make sure I was satisfied.
"Made to feel Important by the Friendliness of the Staff " Read full review on TripAdvisor   3/8/2010 Vote      
8. I did email my concerns to the geneall manager Susan and well no reply back as of yet.
"Never stay here again " Read full review on TripAdvisor   1/17/2010 Vote      
9. I had voiced my concerns with the front desk manager and well he agreed with the maid and was very good at saying NO to everything I asked about.
"Never stay here again " Read full review on TripAdvisor   1/17/2010 Vote      
10. When we checked out it was by the front desk manager and never once did he ask how our stay was or if there was something they could do to make it better.
"Never stay here again " Read full review on TripAdvisor   1/17/2010 Vote      
   
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