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OpinionWell
Rank
32nd
Out of 504

Sheraton San Antonio

Average Price: $194  
 
Hotel Class:
205 East Houston Street
San Antonio, 78205 View map  
3-Star Hotel Rank: 8 of 111
Average review rating: 3.84
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (82) , MyTravelGuide (40) , TripAdvisor (357) , YahooTravel (22)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 115 comments. 
78% wrote positive comments about service
The following words were used in comments with Service:
excellent (10)   food (10)   friendly (12)   good (8)   great (18)   guest (9)   helpful (9)   hotel (29)   internet (8)   liked (7)   lobby (6)   need (6)   nice (7)    
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1. We loved the service of the entire staff, but the lady who took care of us in the club lounge on Friday and Saturday deserves special recognition.
"Favorite Hotel in San Antonio " Read full review on TripAdvisor   5/15/2012 Vote      
2. The customer service team at the front desk was pleasant and professional, the valet service was very helpful (including assistance with restaurant suggestions), and room service was thorough and punctual.
"Excellent & Professional Service " Read full review on TripAdvisor   4/24/2012 Vote      
3. We did not eat in the hotel or avail of any other services but staff very friendly and helpful at reception desk.
"A very grand old lady.... " Read full review on TripAdvisor   4/23/2012 Vote      
4. I booked my parents into the Gunter for a 'date weekend' in April 2011, and they reported a wonderful stay and above and beyond customer service.
"Superior customer service in the heart of San Antonio " Read full review on TripAdvisor   4/20/2012 Vote      
5. If you're looking for a hotel in the heart of San Antonio that truly delivers outstanding customer service, the Gunter is it.
"Superior customer service in the heart of San Antonio " Read full review on TripAdvisor   4/20/2012 Vote      
6. The customer service was awesome which extended beyond the hotel.
"Awesome customer service " Read full review on TripAdvisor   4/14/2012 Vote      
7. It's more than obvious that friendly customer service is job one in San Antonio.
"Awesome customer service " Read full review on TripAdvisor   4/14/2012 Vote      
8. The room was clean, the bed comfortable and the service was excellent.
"Surprise in San Antonio " Read full review on TripAdvisor   4/8/2012 Vote      
9. The service at this hotel is impeccable.
"Back to High Class and Top Quality " Read full review on TripAdvisor   3/29/2012 Vote      
10. Fromt the valet attendents to the IT assistance in our rooms, the service was excellent.
"Customer Service IS NOT DEAD at this hotel! " Read full review on TripAdvisor   3/21/2012 Vote      
   
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