Sheraton San Antonio, San Antonio, Front Desk

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Rank

32nd

Out of 504

Sheraton San Antonio	Average Price: $194 Check Rates

Hotel Class:

205 East Houston Street

San Antonio, 78205 View map

3-Star Hotel Rank: 8 of 111
Average review rating: 3.84

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (82) , MyTravelGuide (40) , TripAdvisor (357) , YahooTravel (22)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (14) bar (49) bath (15) bathroom (121) bathtub (14) bed (97) breakfast (74) charge (16) check in (49) check out (10) complimentary (9) concierge (53) cost (17) deal (16) dinner (11) downtown (55) fee (13) food (44) front desk (65) gym (9) hot tub (12) hotel (789) housekeeping (29) lobby (97) location (185) manager (17) money (12) parking (105) pillow (18) pool (63) price (53) rate (25) recommend (53) restaurant (99) room (594) room service (18) service (115) shower (35) staff (246) street (105) suite (16) to park (9) towel (27) tub (21) valet (39) valet parking (38) value (16) view (28) walk (103) wireless (20)

Front desk

Appears in 65 comments.

68% wrote positive comments about front desk

The following words were used in comments with Front desk:
better (4) computer (3) desk (68) extra (4) friendly (9) great (5) helpful (19) housekeeping (4) liked (3) need (4) problem (6) restful (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The people at the front desk were also helpful.

"Decent Hotel " Read full review on TripAdvisor 4/29/2012 Vote

2. The customer service team at the front desk was pleasant and professional, the valet service was very helpful (including assistance with restaurant suggestions), and room service was thorough and punctual.

"Excellent & Professional Service " Read full review on TripAdvisor 4/24/2012 Vote

3. ,,,,they could also use more help at the front desk during the day.

"Great hotel for a small conference! " Read full review on TripAdvisor 4/23/2012 Vote

4. Immediately upon arriving we were greeted by very friendly front desk staff.

"Staff is excellent, hotel is nice " Read full review on TripAdvisor 1/6/2012 Vote

5. The staff at the front desk was extra helpful and extra polite.

"Helpful staff, nice GM, beautiful building " Read full review on TripAdvisor 11/10/2011 Vote

6. The whole staff at the front desk was very helpful and made our stay very enjoyable.

"Quick Getaway " Read full review on TripAdvisor 11/6/2011 Vote

7. We had planned on going to eat at the Iron Cactus on the riverwalk prior to the show, and when we asked the front desk how to get there, not only did they produce several maps to help us on our way, but Steve at the bell desk did us one better by giving us a pamphlet that helped us get free queso at dinner.

"Quick Getaway " Read full review on TripAdvisor 11/6/2011 Vote

8. Anna Garcia at the bell stand can be snippy so try to find a guy to help you about directions, restaurants, etc. The front desk were helpful with extra STARBUCKS coffee paks for our room.

"Good downtown location " Read full review on TripAdvisor 9/27/2011 Vote

9. Staff on the front desk were helpful and friendly.

"Classic hotel in a great location " Read full review on TripAdvisor 9/23/2011 Vote

10. The front desk and housekeeping staff were helpful and nice.

"Will not stay here again... " Read full review on TripAdvisor 9/22/2011 Vote