Grand America Hotel, Salt Lake City, Service

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OpinionWell
Rank

2nd

Out of 192

Grand America Hotel	Average Price: $277 Check Rates

Hotel Class:

555 South Main Street

Salt Lake City, 84111 View map

5-Star Hotel Rank: 1 of 4
Average review rating: 4.62

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (2) , Travelocity (2) , TripAdvisor (266) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (20) balcony (22) bar (32) bath (15) bathroom (67) bathtub (10) bed (39) bill (14) breakfast (51) brunch (14) charge (16) check in (23) closet (10) concierge (28) cost (20) decor (16) dinner (35) downtown (27) fee (14) fitness center (10) food (77) front desk (30) gym (11) hotel (527) lake (96) lobby (61) location (37) manager (10) massage (14) money (13) parking (11) pillow (16) pool (65) price (32) rate (20) recommend (31) restaurant (71) room (359) room service (50) service (171) shower (32) spa (45) staff (137) street (22) suite (64) tub (19) valet (19) value (15) view (56) walk (23)

Service

Appears in 171 comments.

83% wrote positive comments about service

The following words were used in comments with Service:
attentive (8) chocolate (11) customer (7) excellent (13) exceptional (8) food (15) friendly (10) good (10) great (26) helpful (9) hotel (47) impeccable (8) location (7) nice (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Every aspect of their service was impeccable and I will be back again very soon.

"The Best Place in Town!!! " Read full review on TripAdvisor 4/25/2012 Vote

2. The hotel is a bit to foo-foo for me as I prefer more of a 'hip' place to stay however the service was outstanding and I couldn't fault anything.

"Beautiful Hotel in the heart of SLC " Read full review on TripAdvisor 3/26/2012 Vote

3. The service is extremely attentive and what you would expect from a five star hotel.

"Old Style Luxury " Read full review on TripAdvisor 3/23/2012 Vote

4. Hotel service is friendly and pampering.

"This place is great " Read full review on TripAdvisor 2/28/2012 Vote

5. Great service, especially from Marcie at the Concierge desk.

"Excellent service. " Read full review on TripAdvisor 2/25/2012 Vote

6. To be clear, the service was appropriate for a less expensive property but nowhere near 5 star.

"5 star rooms; 3 star service " Read full review on TripAdvisor 2/24/2012 Vote

7. The concierge service at this hotel is the best I have ever experienced (even better than I have experienced during stays in many excellent NYC hotels).

"Great Hotel with Excellent Service " Read full review on TripAdvisor 2/22/2012 Vote

8. We ordered sandwiches through room service and the service was great.

"trip planning pj party " Read full review on TripAdvisor 2/21/2012 Vote

9. The rooms at the Grand America are all very large, service was very good.

"Weekend getaway " Read full review on TripAdvisor 2/21/2012 Vote

10. Turn-down service was a nice evening touch.

"Very Pleasant Hotel, Great Service " Read full review on TripAdvisor 2/20/2012 Vote