Grand America Hotel, Salt Lake City, Front Desk

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Rank

2nd

Out of 192

Grand America Hotel	Average Price: $277 Check Rates

Hotel Class:

555 South Main Street

Salt Lake City, 84111 View map

5-Star Hotel Rank: 1 of 4
Average review rating: 4.62

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (2) , Travelocity (2) , TripAdvisor (266) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (20) balcony (22) bar (32) bath (15) bathroom (67) bathtub (10) bed (39) bill (14) breakfast (51) brunch (14) charge (16) check in (23) closet (10) concierge (28) cost (20) decor (16) dinner (35) downtown (27) fee (14) fitness center (10) food (77) front desk (30) gym (11) hotel (527) lake (96) lobby (61) location (37) manager (10) massage (14) money (13) parking (11) pillow (16) pool (65) price (32) rate (20) recommend (31) restaurant (71) room (359) room service (50) service (171) shower (32) spa (45) staff (137) street (22) suite (64) tub (19) valet (19) value (15) view (56) walk (23)

Front desk

Appears in 30 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (5) great (3) hotel (8) liked (2) music (2) pleasant (2) problem (2) quickly (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I mentioned that to the front desk and was told that they frequently heard that the food is better at Little America so it must not just be me.

"Grand Buffet Disappointment " Read full review on TripAdvisor 5/14/2012 Vote

2. The staff at the front desk were extremely pleasant to deal with and very helpfull.

"Grand Buffet Disappointment " Read full review on TripAdvisor 5/14/2012 Vote

3. One failure, upon my first mornings shower the drain filled up quickly, no problem as I was assured by 2 front desk persons it would be taken care of.

"Great Salt Lake Value " Read full review on TripAdvisor 4/27/2012 Vote

4. the front desk personnel were wonderful.

"trip planning pj party " Read full review on TripAdvisor 2/21/2012 Vote

5. The valet and front desk staff were very friendly and accommodating.

"Always a wonder experience " Read full review on TripAdvisor 8/15/2011 Vote

6. We were quickly checked in by a courteous young lady at the front desk.

"Wedding Anniversary Celebration " Read full review on TripAdvisor 1/26/2011 Vote

7. The concierge and front desk services were very courteous and helpful, we have had nothing but a great experience.

"A+! Honeymoon stay or overnight business trip! " Read full review on TripAdvisor 1/26/2009 Vote

8. The front desk and concierge people are very friendly and helpful, and really do a great job.

"Excellent Hotel Experience But ... " Read full review on TripAdvisor 2/15/2008 Vote

9. The two ladies at the front desk, like most front-desk spa employees, were fashionable and attractive and completely befuddled by even the simplest requests.

"Ooooh . . . Aaaaah . . . sooo comfortable and luxe " Read full review on TripAdvisor 12/18/2007 Vote

10. Despite a service faux pas or two (we were at first given the key to the wrong room -- a king, instead of the two queen executive suite I booked -- and it took a couple of trips back to the front desk to get things straightened out) the sheer beauty, understated opulence, and extremely friendly and attentive service put this hotel on a level far above any others that I have stayed in before.

"An awesome hotel, despite a faux pas or two... " Read full review on TripAdvisor 10/27/2007 Vote